- Carmen McKines, "Recognizing the Nature and Sources of Conflict: Conflict Styles";
- Mary Chavez Rudolph, "Conflict Related Roles"; and
- Tom Sebok, "Making Conflict More Difficult to Resolve (or Learning from Common Mistakes)."
February 13, 2007
Resource Book for Teaching Conflict Management
The Consortium for Negotiation and Conflict Resolution at Georgia State University has compiled a set of exercises for teaching conflict management. Some of the contributors are practicing ombuds: