The International Ombudsman Association presents several training opportunities July 16 through 20 in Seattle. New ombuds should take Ombudsman 101 and 101 Plus, which cover critical skills and practice issues. Specialized courses include "Legal Issue in an Everyday Ombudsman Practice: Answers to the Questions You Have Always Wanted to Ask"; and "Defining Effectiveness for the Ombudsman Office." Priority registration closes June 1. (IOA Info.)
Yes, these courses are expensive, but they are outstanding and no other organization offers anything comparable.