July 11, 2008

Advice on Keeping Members

Diane Levin at the Mediation Channel has posted an open letter for ADR professionals everywhere, with some advice on how to keep, not drive away, members:
  • First, provide your members with useful information that helps them do their jobs;
  • Second, provide value for those membership dues with regular programming in a variety of locations;
  • Third, make sure that any increase in dues is fair;
  • Third, provide discounts and services;
  • Fourth, communicate with members regularly and reliably;
  • Fifth, respond to member inquiries, questions, and concerns promptly; and
  • Sixth, show appreciation to volunteers.
Do these things, Levin says, and members will renew and encourage others to join. (Mediation Channel.)

Although Levin's thoughtful letter is aimed at organizations for mediators/arbitrators (e.g., The Association for Conflict Resolution), it offers some valuable reminders for organizations that serve Ombuds too.

1 comment:

  1. Tom, as always, thank you kindly for the link to my blog.

    I am also indebted to you for pointing out that the suggestions I offered were universal ones for any organization for professionals, whether for mediators, ombuds, lawyers, or others. I think the principles apply across the board. I missed the opportunity to make that case, and I thank you for pointing it out.