The RBC Ombudsman handled 2,113 matters during the fiscal year ended October 31, 2008. The program is remarkable for its significant use of the internet. The office recorded more than 94,000 web sessions and received 47% of initial contacts by email. (RBC Ombuds 2008 Report.)
Related posts: RBC Ombuds Office Implements New Case Management Software; RBC to Supplement Ombuds Program With Independent ADR Provider.
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