December 10, 2008

What Not to Say in an Email

Tech executive Roger Matus offers a top ten list of things you should never put in an email. One significant reason is that these will likely raise red flags for e-discovery sleuths.
  • Delete this email immediately.
  • I really shouldn't put this in writing.
  • We're going to do this differently than normal.
  • I don't want to discuss this in e-mail. Please give me a call.
  • Don't ask. You don't want to know.
Matus says, "If you find yourself typing one of these phrases, perhaps you should delete the entire e-mail." (Death by Email via ABA Journal.) Good advice for Ombuds and their visitors.

Related posts: Don't Send That Angry Email; Using Email in Dispute Resolution; Wharton Study on Managing Workplace Emotions.

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