April 13, 2009

Affluent More Likely to Use Ombuds Services

According to the Amsterdam Ombudsman (a Classical Ombuds), residents of high-income districts file more complaints on average than residents of poorer districts. Although there were some exceptions, the correlation between income and complaints was found to be statistically significant. Results were published in the Amsterdam Ombuds annual report. (Nieuws uit Amsterdam.)

I would expect that this observation reflects the general race and wealth disparity in access to conflict resources. (This disparity is widely studied with respect to legal services.) Ombuds are aware of this phenomenon and are societal agents to remedy the inequity.

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