The Human Resource Professionals Association is offering a one-day workshop to introduce HR generalists to conflict management processes, principles and practices, and their application to the workplace. The course covers a wide variety of dispute resolution techniques such as workplace mediation, neutral evaluation, relationship by objective programs, the Ombuds model, workplace rehabilitation and neutral fact finding. Rick Russell of Agree Dispute Resolution, former Ombuds at McMaster University is the presenter. The workshop takes place on HRPA Education Centre on May 12, 2009. (HPRA Events Info.)
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