Johnston Barkat, Deputy Secretary General and Ombudsman for the United Nations, addressed the School of Political Science and Faculty at the Spanish university this week. Barkat explained that mediation can provide significant savings, but only if participants are willing to be actively involved in the process. In addition, the mediator must keep the parties' confidence through neutrality, actively listening, and responsiveness. (EP Social, Google translation.)
Related post: UN Ombuds Reports on Reorganization Efforts.