- Keep trying to improve -- "We're always on the players to take the time to get better," Warkentien said, and so he applied the same dictate to himself.
- Prepare -- Before a GM sits down at the negotiating table, he needs to understand what the player's agent is going to say. That understanding is crucial to negotiation, especially multi-party negotiations.
- Get out of the office -- Put away the Blackberry and the cell phone and get on an airplane. "Whenever you can, you need to close the personal distance," Warkentien said.
- Learn from your own lessons -- "There's only a handful of places that can be like Duke, and everybody else has to scramble," he said. Which comes back around to the need for flexibility in negotiations, based on an understanding of the opponent and his arguments.
- Turn adversaries into partners -- For starters, don't speak like you're the boss. And whatever you do, don't say 'but.'
In a related note, Diane Levin points out that the Harvard PON has joined the blogosphere. However, their blog is primarily a running advertisement for their training programs. (The article about Mark Weinstein is a rare exception.) Levin says, "Blogging isn’t about constant self-promotion. It’s not about continually plugging stuff you sell." I agree. (Mediation Channel.)