- Ombudsman 101 (Oct. 26-28): An introductory program for new Ombudsman or those seeking information about the organizational Ombudsman role.
- Ombudsman 101 Plus (Oct. 28): A special program for organizations and entrepreneurs who want to get started.
- Specialized Course: Conflict Resolution (Oct. 29): This course is designed to view conflict as an opportunity to make us more effective as agents of positive change, primarily in the workplace, but in other settings as well.
- Specialized Course: Trust and the Ombudsman Process (Oct. 30): This course will explore the importance and development of trust throughout the Ombudsman Process, including working with the initiator, the respondent and the organization.
August 26, 2009
Ombuds Training in North Carolina
The International Ombudsman Association will offer several courses at the Blake Hotel in Charlotte, October 26-30, 2009.