- Ensure higher education institutions practices are in keeping with the College Customer Bill of Rights.
- Work with state officials, regional accrediting bodies, and student and parent organizations to ensure that data gathered are useful to inform customer choice.
- Review and comment on actions by state and accrediting bodies as pertains to promoting “truth in education” transparency.
- Help to disseminate information about changes in federal, state and accrediting body regulations.
- Conduct studies to evaluate the effectiveness of customer-friendly data in making college choices.
- Refer individuals with questions regarding education provider practices to the appropriate authorities: federal, state and accrediting body.
- Monitor complaints regarding education provider practices to spot trends that can improve customer information.
November 11, 2009
Progressive White Paper on Education Calls for Nationwide College Customer Ombuds Program
The Center for American Progress, a progressive think tank, has released a white paper on accountability in higher education, "Putting the Customer First in College." The author, Louis Soares, argues that the Department of Education should create a central Office of Consumer Protection in Higher Education. Most of the work would fall to 10 regional "college customer ombudsmen." As advocates for students, these regional Ombuds would: