- The Ombuds Principles in Practice (separate sessions for new & more experienced ombuds)
- What do you need to learn to be a more effective Ombudsman at this stage of your career?
- Dealing with Uncooperative or Defensive Personnel
- Fair, respectful and supportive environments in times of change and economic turmoil
- Governance in Higher Education
- Ombuds strategic alliances and impact on whole systems
- Use and Security of electronic tools and services (in institutions or in ombuds offices)
Prior post: Canadian and European Higher Ed Ombuds Will Convene in Vienna.