The IOA Standards of Practice assert that Ombuds should have, "access to all information and all individuals in the organization." For many Ombuds, this means being able to access employee and academic records when relevant to the resolution of a case. But many Ombuds also use the Web or an intranet to access additional information about their visitors, parties and situations that may or may not be necessary for a resolution of the presenting concern. Background information is available from departmental webpages, Facebook, LinkedIn, employee newsletters, and local media. So how often do you look up information online as part of your case work?
- Often and for many reasons.
- Sometimes and if convenient.
- Only occasionally and if relevant to facts of case.
- Never--internet research isn't a habit.
- Never--I would have ethical concerns.
Prior Friday Polls.