The latest post on the Harvard Program on Negotiation Blog reflects wisdom many Ombuds share with their visitors. "Turn Your Adversary Into Your Advocate: The Benefits of Seeking Advice" suggests four benefits generated by requests for advice during negotiation: collaborative problem solving; increased likability; shifted perspectives; shared responsibility.
The blog post suggests that seeking advice is a good strategy "at the bargaining table." However, Ombuds have the opportunity to suggest this strategy when the conflict is even less developed and when the strategy may be even more effective. (Harvard PON Blog.)