November 09, 2012

Ombuds Gather in Northern California

On November 5, the Northern California Ombuds Roundtable gathered at the Stanford Ombuds Office.  About a dozen local Ombuds convened for the one-day event hosted by David Rasch.

The agenda covered:
  • Best practices and particular protocols and strategies which offices undertake to protect confidentiality as well as protect the office from potential legal efforts at gaining access to Ombuds communications
  • Measuring results 
  • How cases are tracked and reported 
  • Conveying results to leadership 
  • Service evaluation 
  • Issues in other institutions (i.e. at my institution we have a lot of harassment and performance issues) 
  • Working with groups 
  • How Ombuds handle administering an evaluation in a confidential manner
Related post: Google Map Shows California Ombuds Offices.

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