In her 2012 annual report, UBC Ombudsperson for Students Shirley R. Nakata and Ombuds Officer Joy Coben said that their office assisted 317 students in 2012, a 27% increase from the prior year. Nakata opened the UBC Ombuds office in 2009 and has seen steady growth in caseload every year. Despite the robust data, her annual report emphasizes the Ombuds "role in connecting individuals to the right people and places: to air individual concerns and to create the tables to have conversations across portfolios and constituencies to advance fairness systemically."
The report offers reflections and observations about systemic issues, and provides several case examples. In addition, the report contains a detailed statistical analysis of the results a visitor survey. (UBC 2012 Ombuds Report.)
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