Details from the IOA announcement:
This webinar will examine a model for developing managers, team leaders, HR representatives, equity officers, ombudsmen and other organizational representatives to address basic workplace conflicts and communication challenges. Presenter, Daniel Griffith, will explore approaches to developing conflict capability within the workforce, including the components of an intensive five-day mediation training program that teaches professionals to facilitate meaningful communication processes among disputing parties. During this webinar, we will dive into a discussion of the pros, cons and safeguards for developing and implementing such programs.The cost is $100 for IOA members and $125 for nonmembers. (IOA Webinar.)
Related posts: IOA Announces Webinar Series on Workplace Bullying; IOA Webinar Focuses on Ombuds-Support Role; IOA Webinar to Address Cultural Components in Conflict; IOA Webinar: the Ombuds and Corporate Social Responsibility; IOA Webinar: How to Get Out the Ombuds Message.