Herb Waye became the Ombudsman for the Internet Corporation for Assigned Names and Numbers in July 2016. An interview with him from ICANN's latest conference was just just posted to YouTube. He says that the office should be more than just a place where people can complain, but a resource that can intervene at an early stage when there is conflict that impedes progress or undermines relationships within the ICANN ecosystem.
Waye talks a little about his background as well. He has been ICANN's adjunct Ombuds for about ten years. He has worked in law enforcement and education. He recently earned his master's in leadership and training at Royal Roads University. (YouTube.)
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