Foundations of Organizational Ombudsman Practice
This course benefits the recently appointed ombudsman, individuals interested in becoming an ombudsman or anyone desiring to establish an ombudsman function in industry, government, higher education, and public or private social services agencies.
Faculty: to be determined.
Next Steps for New or Growing Programs
This course is for managers, executives, or organization thought leaders who are considering the creation of an ombudsman function, independent ombudsmen who want to establish ombudsman contract services, and aspiring ombudsmen.
Prerequisites: Completion of Foundations of Organizational Ombudsman Practice Course (above) and IOA Member or Associate Member status; or by consent of the instructors.
Faculty: Wendy Friede, Executive Coach and Conflict Resolution Consultant (former Corporate Ombudsman for American Express).The training will take place at the Whitehall Hotel. (IOA Training Info.)