The private university in Houston, TX has appointed Anne Schnoebelen as its first Faculty Ombuds. She will serve about 1,000 instructional faculty and practice to IOA standards. Schnoebelen is an emeritus professor of music and has been a member of the Rice faculty since 1974.
March 22, 2018
The MSU community has been roiled by the Larry Nassar scandal and the administration continues to struggle with its response. In response, the campus Ombuds, Robert A. Caldwell and Shannon Lynn Burton, published a letter, reminding the community that they are a trustworthy resource for addressing concerns.
March 21, 2018
FINRA, the non-governmental organization that regulates member brokerage firms and exchange markets, is hiring an Analyst in its Office of the Ombudsman. Located in Rockville, MD, the position conducts analyses of case information to identify patterns, trends, and problematic issues. This is professional position, developing and refining skills and receives moderate supervision and regular direction from a manager.
March 19, 2018
The Forum of Canadian Ombudsman and Osgoode Professional Development at York University will offer their annual certificate program, Essentials for Ombuds, September 24-28, 2018 in downtown Toronto.
March 16, 2018
The professional association for Classical Ombudsmen in the UK, Ireland, and British dependencies looks back on its first quarter century at its next annual meeting. TOA has announced details of the conference set for May 24-25 at the Hilton Edinburgh Carlton Hotel:
March 15, 2018
The public school system in Central California with nearly 40,000 students is hiring its first Ombudsman. The full-time position will be a "designated neutral to facilitate the informal resolution of concerns of employees, managers, students and the community; with a focus on assisting in the resolutions of parent concerns." The SUSD Ombuds will report to the Assistant Superintendent for Educational Support Services.
March 14, 2018
The international financial institution is hiring a full-time Program Analyst to work for its Ombudsman, Axel Peuker. The description is similar to a job that was posted earlier this year. The job is "responsible primarily for coordinating and facilitating collective IJS initiatives and activities, and for providing technical expertise related to workplace conflict resolution systems."
Paul Dubé, the Ombudsman for Canada's most populous province, reports that his office has received more than 500 complaints about universities under his purview. Dubé was appointed to the position in 2016, shortly after the office was granted oversight of public universities, 11 of which had existing Ombuds programs. At the time, there was some concern that the governmental Ombuds would impair or undermine the work of campus Ombuds. It now appears that a collaborative relationship has developed.
March 13, 2018
The latest article published by the Journal of the International Ombudsman Association explores the use of data to support the Ombuds work of providing upward feedback to their organization. "Amplifying Trends with Data," was written by Jennifer Schneider, who has been the Student Ombuds at the University of South Florida since 2015.
March 12, 2018
The international organization has named Chet Neymour as its next Ombuds, succeeding Sherry Tross, who founded the office in 2015. The OAS Office of the Ombudsperson provides assistance to over 1,000 OAS personnel in 35 different countries. The work is based on the principles of impartiality, confidentiality, independence and informality.
March 09, 2018
LaCrisia "Cris" Gilbert has been appointed the first Ombuds for the private, non-profit university headquartered in La Jolla, California. As the University Ombuds, Gilbert is expected to practice to IOA standards and serve a large student body. Gilbert comes to National University from the University of North Texas, where she was an adjunct professor and director of a conflict resolution center for the past decade.
Angela E. Dash, who established the Ombuds program at NEOMED in 2015 will become an independent contractor so that she can join the Federal Emergency Management Agency as a Reservist Alternative Dispute Resolution Advisor. She told the medical school's newsletter that she is following the example of her father--who also worked for FEMA.
March 08, 2018
FEMA's Alternative Dispute Resolution Division will be hiring multiple, ADR Advisors. The position provides professional conflict prevention and resolution services to FEMA employees during disaster operations. Locations for the jobs have yet to be determined and may be negotiated with the incumbents. The positions are full-time, but temporary and will not last longer than two years.
March 07, 2018
The public university in South Carolina has opened a search for its next Ombuds for Staff. (Tom Ward has held the position since July 2006.) The Clemson Staff Ombuds serves about 4,000 employees and collaborates with the University Ombudsman for Faculty and Students, R. Gordon Halfacre and the Ombudsman Assistant, Glenda L. Dickson. It is a full-time position.
March 06, 2018
March 05, 2018
The Office of the Ombudsman at the State Department is hiring a Program Management Specialist. The incumbent will work as an Ombuds, providing, "subject matter expertise in conflict resolution, utilizing mediation, facilitation, conflict coaching and other Alternative Dispute Resolution (ADR) techniques, as appropriate."Some travel is required and there is an opportunity to telecommute. The position is open only to family members of a federal employee working or who has worked overseas or internal applicants.
March 02, 2018
The Journal of the California Caucus of College and University Ombuds is seeking scholarly articles for its 2018 edition. Articles should be focused the varied aspects of Ombuds work in academia, The Journal publishes original theoretical and empirical articles dealing with national and international issues, case studies, op-eds, conference session abstracts, and book reviews.
March 01, 2018
February 28, 2018
The public university in Louisiana is hiring its first "Student Ombudsman." (Jazmine Cherry has held the position on an interim basis for a few months. ) The job description is not, unfortunately, consistent with the prevailing professional standards or the predominant practices for Organizational Ombuds in higher education.
February 27, 2018
The California Caucus of College and University Ombuds is soliciting session proposals for its 2018 conference on November 4-7, 2018 at the Asolimar Conference Grounds in Pacific Grove. The theme for the 45th annual gathering is "Honoring Our Past to Engage with Our Future."
Edwin Lewis, who served as Staff Ombuds during a pilot program for the office in 2006-08, passed away earlier this week. Lewis was a longtime faculty member and administrator at Iowa State University. He was fellow of the American Psychological Association and certified mediator, and served on the boards of many non-profit organizations. A funeral service will be held this afternoon in Minneapolis. (Inside Iowa State.)
February 26, 2018
The private university in Upstate New York has opened a search for its next University Ombudsperson--a position held by Lee Twyman for nearly 15 years. The RIT Ombuds practices to IOA standards and serves over 24,000 students, faculty, staff, and administrators. The position also oversees an Associate Ombuds, who has not yet been hired.
The private university in North Carolina has named Stephanie Page as its first Staff Ombudsperson. The university has had a Faculty Ombudsperson since late 2007. Page has been Associate Director of HR at Elon since 2000. Notably, while the Faculty Ombuds explicitly practices to IOA standards, the Staff Ombuds does not.
February 23, 2018
The largest professional association for historians will be implementing an Ombuds program to serve its members. In an announcement released yesterday, AHA President Mary Beth Norton announced a number of changes to address sexual and gender discrimination in the profession. The appointment of an Ombuds team was one of several steps she identified.
February 22, 2018
The Royal Institute of Art (also known as the Royal University College of Fine Arts) in Stockholm is hiring its first Studentombudsman. The part-time position will serve a student body of about 230. In addition to start up activities, the position is expected to serve as an alternate member of the Working Environment Council and the Equal Opportunities Council and work closely with the KKH Student Union.
February 21, 2018
The multilateral development finance institution based in Abidjan, Côte d’Ivoire has opened a search for a Second Ombudsman. This new position in the AfDB Office of Ombudsman and Mediator reports to the Ombudsman, Alisand Singogo, and provides impartial, confidential, independent and informal assistance to staff with workplace grievances and complaints. Some travel to country offices is required.
NSU has appointed Erick S. Cage as University Ombudsman, succeeding Clementine Cone who opened the office in 2017. The scope of the program has been narrowed and Ombuds services are now available only to faculty and staff, and no longer students. Cage also serves as Executive Advisor to the President and Board of Visitors for Policy and Compliance, providing senior policy counsel on a wide range of issues impacting higher education administration and governance including compliance. The Ombuds program still ostensibly practices to IOA standards.
February 20, 2018
The Ombuds Committee has sponsored the latest edition of the ABA DRS Just Resolutions newsletter. An introduction by Ombuds Committee Chair provides this introduction, "This issue of Just Resolutions also highlights our Committee’s progress in ensuring that ombuds programs have the ability to operate in accordance with appropriate standards."
Labels: Practice Pointers
February 19, 2018
The International Ombudsman Association is soliciting nominations for the Distinguished Emeritus Award. Each year the IOA Nominations and Governance Committee solicits nominations to recognize outstanding and dedicated service to the organization and Ombuds profession.
February 18, 2018
A committee of the Storting (Norway's supreme legislature) has approved a proposal to mandate Studentombud for all universities in the country. At present, ten universities provide Student Ombuds programs, which serve about two-thirds of all university students.
February 15, 2018
The International Ombudsman Association has announced the results of the annual election for its 2018 Board of Directors. Beginning April 24, following the Annual Business Meeting, seven new directors will join the IOA Board. The following individuals were elected to three-year terms:
Labels: IOA News
The TSA's Ombudsman Division (part of the Civil Liberties, Ombudsman and Traveler Engagement Office) is hiring a full-time Ombudsman Specialist. The position serves internal and external stakeholders and about 25% travel is required. The position is open to current and former permanent Federal employees and veterans.
February 13, 2018
The private university in Upstate New York has opened a search for its first permanent Ombuds. (Samuel Clemence was recently appointed to the position on an interim basis.) The full-time position will report to the university chancellor and be charged with establishing an office for faculty, staff, and graduate students according to IOA standards.
Syracuse Chancellor Kent Syverud has appointed Samuel Clemence as the university's first Ombuds. Clemence is a professor emeritus of civil and environmental engineering and will serve in an interim capacity until a search committee identifies a permanent Ombuds. Several campus groups have advocated for the creation of an Ombuds program over the past several years. The new Ombuds office already has a charter agreement that adopts and incorporates IOA standards.
February 12, 2018
Reliable sources are reporting that the oilfield services company in Houston has closed its Organizational Ombuds Office (known as "o3"). The closure came about six months after Baker Hughes was acquired by General Electric Co., which has an "Ombudsman Process" that functions like an audit department. The Baker Hughes o3 office opened in 2012 and its Ombuds--Melanie (Lewis) Jagneaux and Bonnie Bonnivier--quickly became engaged in professional activities as speakers and leaders.
MSU has published materials from its archives to commemorate the 50th anniversary of its Office of the University Ombudsperson. The primary source materials document the appointment of every university Ombuds from 1968 to the present and explain their evolving role on the campus.
Here's an excerpt from the history:
Here's an excerpt from the history:
February 08, 2018
The Texas OAG is hiring
its first an Employee Ombudsman. The full-time position is based in Austin and "performs highly advanced (senior-level) conflict management and dispute resolution work" for 4,000 employees throughout the state.
Cornell University Ombudsman Charles Walcott and Ombuds Office Director Linda Falkson said that their office assisted 306 visitors in the 2016-17 academic year. They reported an increase in the number of non-academic employees visiting the office and a decrease in the number of academic employees and undergraduate students. The total number of visitors was down slightly from the prior year and below the ten-year average. (Cornell Ombuds 2017 Report.)
February 07, 2018
The United Nations Ombudsman and Mediation Services is hiring a Conflict Resolution Officer for a temporary position. The appointment will be for six months and may be extended. The position will provide Ombuds and other conflict resolution services to UN headquarters staff in New York, but some travel may be required.
After a protracted national search, the American Indian tribe in California's Inland Empire has hired Jen G. Sims as its Ombuds. In the role, which has been vacant for about three years, Sims will serve all employees of the Tribe from an off-site office in Redlands. “While conflicts do occur from time to time, these conflicts can provide opportunities for positive change, learning, and professional development,” she said. I look forward to being of service to the employees of San Manuel, and I am happy to be back in Southern California.”
The United Nations Office of the Ombudsman and Mediation Services is seeking an intern for UNICEF (as well as UNDP, UNFPA, UNOPS, and UN Women) in New York City. The full-time, paid internship will last six months and offers the opportunity to support the office's mediation training, outreach, and advocacy.
February 06, 2018
The pre-conference training programs offered by the International Ombudsman Association in April 2018 is designed to be relevant for a variety of professionals working in alternative dispute resolution. Eight of the nine courses are open to the public and are not limited to Ombuds or conference attendees. (A new core course is open only to people who have completed IOA's Foundations.) The programs include:
Last week, the Ombudsman for the international public health agency told leadership that managers lack the interpersonal skills required for effective team communications, constructive conversations about performance, and conflict resolution. The report was published by Devex, a media platform for the global development community. According to the report, the Ombuds told WHO's executive board about a number of cases of “dysfunctional” relationships between managers and staff across the three country, regional, and headquarters levels of the organization.
February 05, 2018
Joshua Canzona has been appointed the first University Ombuds for the UNC campus and public arts conservatory in Winston-Salem. Canzona practices to IOA standards and serves nearly 2,000 faculty, staff, and administrators. He started in July 2017.