In June, Caroline Roy was appointed to a five-year term as the Ombudsman of the University of Montreal. Her mandate is to ensure the fair and equitable treatment of all university stakeholders by the university administration, of all situations experienced by each member of the university community. She works with the Advisor to the Ombudsman Monique Laforest, who served as Interim Ombudsman before Roy was appointed.
Roy comes to UdeM from North Island University Integrated Health and Social Services Center where she served as the Ombudsman-Complaints Commissioner and Service Quality Officer for over seven years. She has nearly two decades of experience in dispute management and regulation. Roy earned a master's degree in law from the Université de Sherbrooke and a master's degree in communications from the Université du Québec à Montréal. (UdeM Nouvelles; LinkedIn.)
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