July 22, 2019

Job Posting: U.S. Army Training and Doctrine Command

TRADOC, which oversees training of Army forces and the development of operational doctrine, is hiring an Ombudsman. The position is located in the Chief of Staff's Office located in Monterey, California. This is a new position, so the incumbent will be responsible to develop the range of Ombuds programs. Occasional travel may be required (TRADOC operates 37 schools and centers at 27 different locations, and is headquartered at Fort Eustis, Virginia).

IOA's Ombuds Training Returns to Baltimore in October 2019

The International Ombudsman Association will offer two training program in October 2019 at the Kimpton Hotel Monaco. IOA's signature course, "Foundations," provides the primary training for new Organizational Ombuds. A two-day course offers advanced mediation training.

July 18, 2019

Internship: Los Alamos National Laboratory

The Ombuds Office at Los Alamos National Laboratory is seeking a conflict resolution & interpersonal communication intern for a Graduate Student Assistant position starting on or after October 1, 2019. Tasks will include completing Ombuds or mediation training, representing the Ombuds office, and data collection and analysis. 

July 17, 2019

IOA Releases Video to Promote Ombuds Profession

Yesterday, the International Ombudsman Association released a video that explains and promotes the work of professional Ombuds. The two-minute video is posted on YouTube and IOA hopes that Ombuds will repost it with external audiences. The video is an update of an earlier version that was part of IOA's "Modern Ombuds Toolkit" -- a collection of resources for Ombuds to help with outreach to clients, prospects, colleagues, and stakeholders.

Job Posting: United Nations, Uganda

The United Nations Ombudsman and Mediation Services is hiring a temporary Conflict Resolution Officer to be based in Entebbe. The position provides informal conflict resolution services to UN staff in Entebbe, as well as offices and missions in the region. The appointment will run through at least March 31, 2020, with the possibility of an extension, and reports to the Regional Ombudsman, Youssoupha Niang.

July 15, 2019

Erasmus University Appoints First Ombuds

The large, public university in Rotterdam has named Edith Weijnen as its first Ombudsman, effective June 1, 2019. She will serve about 30,000 students and about 3,500 staff. According to an announcement from the university, the new Ombuds role is "part of a series of measures to ensure a safe work and study environment [and] for managing work pressure." The university will evaluate the results after a one-year pilot period.

Job Posting: Northern Alberta Institute of Technology

The public university in Edmonton is hiring its next Ombuds for a one-year contract, with the possibility of an extension. The Office of the Ombudsman at NAIT provides guidance to students and staff on academic, interpersonal, and discipline-related issues. The Institute enrolls about 29,000 students (8,400 are full-time) and has 1,200 academic staff. The office was established by Chris Fukushima in the spring of 2015,

July 12, 2019

Internship Opportunity: ECLAC, Santiago

The United Nations Regional Ombudsman Office is seeking an intern for the Economic Commission for Latin America and the Caribbean in Santiago, Chile.  The full-time, unpaid internship will last four to six months and offers the opportunity to support the office's mediation training, outreach, and advocacy. The position reports to Francisco Espejo Elgueta.

ACR Sets Agenda for 2019 Conference, Including Session for Aspiring Ombuds

The Association for Conflict Resolution will hold its annual conference in Tucson, Arizona, September 18-21, 2019. The theme of the 19th annual meeting is "Heal the Divide: A Focus on the Role of ADR Practitioners in a Divided Society." ACR has an Ombuds Section and Ombuds are frequent presenters and attendees.  This year, researchers from Nova Southeastern University in Florida will present the only session about Ombuds:

July 11, 2019

New Ombuds at Frederick County Public Schools Posts a Couple Great Explainer Videos

Sabrina Nail, the first FCPS Ombuds who started in April, already has a new website. The resources include two slick and effective videos. The first provides an overview of her office. The second describes the guiding principles and what the Ombuds can do. Both are exemplary. (FCPS Ombuds.)

July 10, 2019

IOA to Offer Ombuds Training in Colombia in October 2019

The International Ombudsman Association (IOA) and the Ombuds office team of the University of Los Andes are sponsoring an International Course on Labor Dispute Resolution based on IOA’s Foundations of Organizational Ombudsman Practice course. The course will take place in Cartagena de Indias on October 21-23, 2019. This is the first-ever IOA course offered in Colombia. 

July 09, 2019

Memorial Sloan Kettering Cancer Center Names First Ombuds

The leading cancer treatment and research institution in New York City has appointed physician and researcher George J. Bosl as its first Ombudsperson. “The creation of the position of ombudsperson represents an important milestone in MSK’s ongoing effort to balance the need to collaborate with outside industry to further scientific research with our institution’s commitment to preserving the objectivity and integrity of our work, as well as our commitment to transparency,” said Senior VP and Chief Risk Officer Debra Berns.

Brock University Has an New Interim Student Ombuds

The student union for public university in St. Catharines, Ontario, selected Tricia Gazarek as its Interim Ombuds in March 2019. She will serve a student body of 19,000 and follows Carole Moss, who held the position since July 2006. She has worked in conflict resolution since 2010, most recently as a mediator and consultant in private practice.

Portland Public Schools Eliminates Ombuds Office

Judi Martin, CO-OP, has served as the Organizational Ombuds for the large, urban school district in Oregon since September 2014. Last week, the district announced it was "phasing out the Ombudsman position" after a year-long evaluation. According to a statement, "PPS ... will continue to serve as a resource, provide information about district policies and procedures, and, when appropriate, conduct informal interventions and mediations."

July 08, 2019

Job Posting: Department of the Interior

The Department of the Interior's Office of Collaborative Action and Dispute Resolution (CADR) is hiring an Organizational Ombudsman for a full-time, two-year appointment. Based in Arlington, Virginia, the position "works with other CADR staff to support the full range of conflict management and dispute resolution services and to identify opportunities and strategies to expand access to ombudsman services and improve the design and/or operation of the Department’s integrated conflict management system and further CADR’s mission."

New "Ombuds" for Joint Meeting of Ichthyologists and Herpetologists is Actually a Compliance Officer

For the first time, the annual meeting of the American Society of Ichthyologists and Herpetologists, American Elasmobranch Society, Herpetologist's League, and Society for the Study of Amphibians and Reptiles will have an Ombuds. It will not, however, be a familiar model for any of the university scientists.

Ombuds to Highlight University of California Management Conference

The UC People Management Conference in early August will explore the importance of building a culture of collaboration and trust, and two Ombuds will lead sessions. Andrew Larratt-Smith, the Campus Ombuds at UC Riverside, will speak on operational fairness, and Kathleen Canul, Director of Ombuds Services at UCLA, will talk about managing workplace conflicts.

July 02, 2019

ENOHE Incorporates, Selects Officers and Board Members

At its 15th annual meeting last week, the European Network of Ombudsmen in Higher Education held its first official General Assembly. Having been approved by the Austrian authorities as a formal association, ENOHE conducted its first official elections for officers and board members.

July 01, 2019

Job Posting: International Committee of the Red Cross

The ICRC is hiring a Regional Ombuds for the Middle East and North Africa Region.  The full-time, three-year position based in Beruit requires significant travel and reports to the ICRC Ombuds, John W. Zinsser, in Geneva. This seems to be a repeat of a search last summer.

June 28, 2019

Job Posting: University of British Columbia

The large public university in Vancouver is hiring an Ombuds Officer to start in August. The position reports to Shirley Nakata and will fill a position being vacated by Joy Coben. The position is "the first point of contact for all student inquiries and communications and is responsible for providing effective and sound advice, referrals and support to students requesting assistance." It also provides administrative and related duties. The Office of the Ombudsperson for Students serves a population of about 55,000.

June 27, 2019

Prince William County Schools Hires Experienced Ombuds to Open Office

Sarah Miller Espinosa will be the first Ombudsman for the Virginia school district starting August 3, 2019. Babur Lateef, PWCS Board Chair said “Ms. Espinosa brings to PWCS an extensive background in arbitration and mediation. She established the Montgomery College Office of the Ombuds ... responsible for providing a confidential, independent forum for the employees to explore and identify issues, interests, and possible solutions to conflict. We are very excited to have Ms. Espinosa on our team to provide an independent forum for our students, parents, and staff.”

Colorado Ombuzz Post Looks at Intent of Questions

The latest post in Ombuzz, the University of Colorado Ombuds Blog, offers some expert guidance on asking questions.  focuses on how Ombuds and employee relations can work together. CU Denver|Anschutz Ombuds Director Melissa Connell explains that there are “Judger” questions and “Learner” questions. The advice is insightful for Ombuds, who ask questions for a living, and visitors who need coaching. She offeres several examples of questions reflecting a learner mindset. (Ombuzz.)

June 26, 2019

Job Posting: United Nations, Democratic Republic of Congo

The United Nations Ombudsman and Mediation Services is hiring a Regional Ombudsman to be based in Goma. The position was previously held by  Youssoupha Niang. This is a temporary appointment available as soon as possible through June 30, 2020, with a possibility of an extension. The position will provide informal conflict resolution services to UN staff in MONUSCO (the UN's Stabilization Mission in the Democratic Republic of the Congo), as well as other peacekeeping missions in the region. 

Ryerson University Announces New Ombuds

On June 3, 2019, Kwame Addo was named the next Ombudsperson for the public research university in Toronto. He comes to the position after a decade as the Director of Investigations for the City of Toronto Ombudsman. He will now serve a student population of 24,000 students with Assistant Ombudspersons Ayesha Adam and Gemma Kerr.

June 25, 2019

Job Posting: U.S. Department of Energy

The department responsible for U.S. energy and nuclear safety policies is hiring an Associate Ombudsman. The position is based in the DOE Office of the Ombudsman in Washington, DC, and serves all DOE federal employees, world-wide. Some travel is required. 

Job Posting (RFP): UN Development Programme

The United Nations' global development network is requesting proposals for a Programme Consultant for the Respectful Workplace Facilitators Programme. The position reports to the Ombudsman for UN Funds and Programmes, Giuseppe De Palo, and will select, train, support, guide and supervise the RWFs as they provide dispute resolution services to staff members and non-staff personnel of the UN Funds and Programmes (including UNDP, UNFPA, UNICEF, UNOPS and UN Women). The contract position is for one year, starting August 1, 2019, and may be extended to three years. 

Independent Facilitators Serve as Organizational Ombuds for Safer Care Victoria

Lisa Klug and Kim Ledger are the Independent Facilitators for the Department of Health and Human Services agency in North Eastern Victoria. In these roles, they provide "independent, neutral and confidential resource for employees of designated Victorian health services, providing informal assistance and support to employees regarding workplace issues, concerns or complaints," and practice to IOA standards. The program was established in early 2019.

Journal of IOA: Impact of Student Conflict in Higher Ed

The latest article published by the Journal of the International Ombudsman Association presents survey results from college students that has implications for Ombuds. "Interpersonal Conflict and Academic Success: A Campus Survey with Practical Applications for Academic Ombuds," was written by a research team from Northern Arizona University: Phoebe Morgan, Heather Foster, and Brian Ayres.

June 24, 2019

Austin Community College District Names First Ombuds

Amanda Dean has been selected as the first Ombudsman for Staff and Faculty by the community college system. Austin Community College District had been searching for two candidates: internally for a faculty Ombuds and externally for a staff Ombuds. Dean will fill both roles and report to the Executive Vice President, Finance & Administration. 

Cal Caucus Opens Registration for 2019 Meeting

The California Caucus of College and University Ombuds has opened registration for its 46th annual conference set for November 10-13, 2019 at the Asolimar Conference Grounds in Pacific Grove. The theme for the caucus is "Reflection: Power, Privilege and Identity in the Ombuds World." To accommodate the recent growth in demand, organizers have moved the event from the Kiln Room to the Fred Farr Forum, which accommodates about 25% more people.

June 17, 2019

IOA Signs on to National Academies' Initiative to Prevent Sexual Misconduct

The International Ombudsman Association has signed a "Commitment Statement" in support of the National Academies of Sciences, Engineering, and Medicine Action Collaborative on Preventing Sexual Harassment in Higher Education. In April of this year, NASEM, the collective scientific national academy of the United States, announced a collaboration with higher education leaders to work toward targeted, collective action on sexual harassment. Dozens of colleges, universities, and research centers have signed on, but IOA is one of a few professional associations that has joined the effort.

University of Ottawa Adds Assistant Ombuds

In August 2018, Evelyne Poisson became the Assistant Ombuds at University of Ottawa. Together with Martine Conway, she comprises the Office of the Ombudsperson which serves the large campus of 42,000 students. Before coming to the Ombuds position, Poisson worked as a teacher and researcher in a variety of community and cooperative settings across Canada and worldwide. 

June 14, 2019

Frederick County Public Schools Appoints First Ombuds

Sabrina Nail has become the first Ombuds for the public school system in Maryland. She comes to the position after a career as an insurance claims specialist. According to an announcement from the district, Nail started in April 2019 and has been busy developing a website, video, brochure, and other resources to promote the new office. 

Job Posting: Cleveland Metropolitan School District

The public school system in Ohio is hiring an Ombudsperson Manager. The position "manages the Office of the Ombudsperson and serves as an objective and neutral party tasked with listening and investigating complaints within the Cleveland Metropolitan School District." Reporting to the Chief Engagement Office, the Ombuds responds to concerns from parents/guardians and other members of the community. The district enrolls nearly 40,000 students in grades K-12.

EU Handbook On Higher Ed Values Promotes Role of Ombuds

The Academic Refugee Project, a partnership funded by the European Union, has just published a new electronic handbook that aims to improve the outcomes for refugees and threatened academics through awareness and agreement on higher education values. The guide, "Promoting Core Higher Education Values," identifies core values; suggests ways to embed value statements; offers practices to engage refugees and at-risk scholars; and identifies mechanisms for implementing values. According to the authors, Ombuds are one of the primary instruments for universities to implement values.

Kennesaw State University Names Ombuds

Hope Torkornoo has joined the KSU Office of the Ombuds. He joins Joel Fowler and succeeds Tim HedeenTorkornoo joined the faculty in 1992 and is a Professor in KSU's Department of Marketing & Professional Sales. He has served as a member of several committees, including in promotion and tenure, course review, and diversity. (KSU Ombuds.)

June 13, 2019

Ombuzz Guest Post Highlights Work With Employee Relations

The latest guest post for Ombuzz, the University of Colorado Ombuds Blog, focuses on how Ombuds and employee relations can work together. Caroline Adams, the UCSB Ombuds, interviewed Jason Shelton at UC Boulder about his experience as an employee relations consultant working with an Ombuds. Other Ombuds may find this helpful in addition to other content on on the blog. (Ombuzz.)

University of Kansas Seeking Next Faculty Ombuds

The provost at KU is soliciting applications from tenured faculty to serve in the Ombuds Office. Maria Orive is stepping down after serving in the role for over a decade now. The next Faculty Ombuds serve a three-year, renewable term at 20% time along side KU's University Ombuds DA Graham. (KU Provost Twitter.)

June 12, 2019

Job Posting: Marshall University

The public university in Huntington, West Virginia, is hiring a full-time University Ombudsman and Civic Engagement Coordinator for a one-year appointment. This will be the university's first Ombuds, although the position has been discussed for two decades, most recently as a Faculty Ombuds. The job description implies that the new Ombuds will serve only university employees:

June 11, 2019

Lehigh University Names New Ombuds

Erica Hoelscher, a Professor of Theatre, has joined the Ombuds Office at Lehigh University. She joins Elizabeth (Beth) Dolan and succeeds Robert Thornton, who served in role since 2014. Together, Hoelscher and Dolan serves about 9,000 faculty, staff, and students. 

June 10, 2019

Registration Opens for USOA Conference in Hawaii

The United States Ombudsman Association has posted details for its 40th Annual Conference, on September 18-20, 2019, with pre-conference workshops on September 16-17, 2019. The theme for the meeting is, "The Ombudsman: Making Things Pono." The kenote speaker will be Hinaleimoana Wong-Kalu, a Native Hawaiian teacher, cultural practitioner, community leader, and one of the first transgender candidates to run for statewide political office in the U.S.

June 06, 2019

Job Posting: Fairfax County Public Schools

The public school system in Virginia is hiring an Assistant Ombudsman for Special Education for a 10-month contract. The position will report to the Chief Equity Officer and work closely with FCPS's first Family and Student Ombudsman, Armando L. Peri, Jr., who was appointed in June 2018. The Assistant Ombuds will be primarily responsible for supporting parents with special education concerns and processes. According to FCPS, 29 percent of Peri's cases have been related to special education issues. 

June 05, 2019

Job Posting: College of William & Mary

The public university in Williamsburg, VA is hiring its next Ombudsperson. Mark Patterson has held the position for about a year and half and will be moving to CSU Channel Islands this summer. The full-time position serves all campus employees and reports to the Provost's office.

Insights on Gaslighting

William & Mary Ombuds, Mark Patterson, has published an article for the online magazine Medium: "Overcoming Gaslighting in a Higher Education Setting." Through a fictional case, Patterson examines how gaslighting leads victims to question their perceptions of reality and some remedies.

June 04, 2019

Ombuds as Part of a Social Justice Framework for Associations

A recent article published by Diverse: Issues In Higher Education highlights the role of Ombuds as part of a social justice framework being adopted by more professional academic associations. Authors Kimberly A. Mealy and Kathy L. Powers say that there are three justice mechanisms being offered to association members finally deal with various forms of harassment and other violations of professional ethics: 1. An Organizational Ombuds for annual meetings; 2. An online reporting platform; and 3. Campaigns to set a positive tone and climate for conferences.

University of South Florida Ombuds Takes New Tactic in Explainer Video

Jennifer Schneider, who has been the USF Student Ombuds since 2015, is neither seen nor heard in a new video posted to YouTube. Instead, a series of quick reaction shots reveals that many students do not knowing what an Ombuds is (perhaps a nod to Jerry Nuesell's video for Wake Tech a couple years ago).

May 31, 2019

ENOHE Releases Full Agenda for 2019 Conference in Spain

The European Network of Ombudsmen in Higher Education has posted the agenda for its fifteenth annual conference, "Defending and Protecting Rights within Higher Education: Stocktaking, Looking Ahead," hosted by the University of León June 26-28, 2019. 

May 30, 2019

Job Posting: Oregon Health & Science University

The academic medical center in Portland is hiring a Ombudsman, a role that was established by Merle Graybill in 2015 as a part-time position. The job now is full-time. Reporting to the provost, the OHSU Ombuds works with employees, students, and trainees.  

Job Posting: City of Seattle

Seattle's new Office of the Employee Ombud is hiring an Assistant Ombud and a Case Manager. They will report to Amarah Y. Khan, who was named as Director in April 2019. The Assistant Ombuds will will serve as the lead facilitator and operations manager, ensuring the operational efficiency of the office. In conjunction with the Ombud, this person will establish standard Ombud practices, case management, reporting, and data analysis, as well as curriculum development for employee skill building and support. The Case Manager will manage the office’s workflow from intake to closure. Working closely with the Ombud and Assistant Ombud, this person will be responsible for meeting with employees, assessing their needs, and working with them toward a satisfactory resolution.

May 24, 2019

Job Posting: University of California, Santa Barbara

The fifth largest University of California campus is hiring an Associate Ombuds. The full-time position provides impartial, informal, independent and confidential conflict resolution services to the campus community; constituencies may include staff, faculty, and students.