For the first time, the European Network of Ombudsmen in Higher Education will offer a day-long training in conjunction with its annual conference. The full-day, pre-conference workshop will work through a fictional student complaint on June 25, 2019. ENOHE's fifteenth annual conference, "Defending and Protecting Rights within Higher Education: Stocktaking, Looking Ahead," will be hosted by the University of León June 26-28. Here's an outline of the program:
10:30
Who we are and what we do — open-house on participants' roles in our different countries and institutions.
11:30
Introducing Mary... - the complaint as presented. Initial thoughts, what do we know, what do we need to find out, how might we tackle this complaint?
12:00
The plot thickens — considering the correspondence. Where do we go from here?
13:00
Lunch and networking.
13:30
Quick re-cap and stock-taking.
10:30
Who we are and what we do — open-house on participants' roles in our different countries and institutions.
14:00
Continuing our investigation — who else do we need to consult? What new information emerges? How might this change our views?
15:00
Reaching a decision, based on all the evidence — drafting the report, considering follow-up action, analysing what our institution has learnt from this complaint.
16:00
Final thoughts and feedback — how did this exercise fit with our day-jobs back home?
(ENOHE 2019 Conf Training.)
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