Independent Facilitators Serve as Organizational Ombuds for Safer Care Victoria

Lisa Klug and Kim Ledger are the Independent Facilitators for the Department of Health and Human Services agency in North Eastern Victoria. In these roles, they provide "independent, neutral and confidential resource for employees of designated Victorian health services, providing informal assistance and support to employees regarding workplace issues, concerns or complaints," and practice to IOA standards. The program was established in early 2019.

Klug serves employees at Melbourne Health and the Royal Women’s Hospital. She same to the position from legal profession, and she also has experience in management and consulting. Over the past 11 years she has consulted on the timely and fair resolution of workplace issues and disputes through conflict management coaching, facilitated discussions, training, workplace reviews and investigations. She co-authored a key text, Workplace Investigations published by Wolters Kluwer, on how to conduct procedurally fair workplace investigations. More recently she became an ICF Associate Certified Coach with a specialty in conflict management coaching. She graduated from the University of Melbourne and earned a Masters of Laws in employment law at Monash University. 


Ledger works with staff at Albury Wodonga Health, Corryong Health, Northeast Health Wangaratta, and Tallangatta Health Hospital. Her experience includes management positions in the private and public sectors, notably as a manager of culture and people at a state level in Queensland. She graduated from and completed post-graduate work at the University of Melbourne. She is a member of IOA. (Safer Care Victoria.)

Applicants must be eligible to work in Australia. The full-time position runs through June 30, 2020. Applications are due by December 9, 2018 and the position pays $116,863 - $156,387. (SCV Posting.)

Prior: Job Posting.