tag:blogger.com,1999:blog-37417991.post7973547156803063547..comments2024-03-28T07:05:37.369-07:00Comments on The Ombuds Blog: Trustees Knock Eastern Michigan University President for Failing to Review Ombuds FunctionTom Kosakowskihttp://www.blogger.com/profile/14264466024238046628noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-37417991.post-18357348675738381202013-02-15T17:46:58.828-08:002013-02-15T17:46:58.828-08:00Pacifica will be pleased to execute a full review ...Pacifica will be pleased to execute a full review of the EMU Ombuds function. We have executed such reviews for many organizations in different arenas in any of several types of assessment including:<br />1. Performance to Standards/Commitments;<br />2. Experience of Users;<br />3. Institutional Effect and Impact of Function; and<br />4. Return on Investment.<br /><br />I will also be glad to inform the EMU Board of Regents that ombuds programs VERY RARELY UNDERTAKE "specifically...measuring satisfaction and evaluating the provided service..."<br /><br />John W. Zinsser<br />Managing Principal<br />Pacifica Human Communication, LLC.Anonymousnoreply@blogger.com