The Consortium for Negotiation and Conflict Resolution at Georgia State University has compiled a set of exercises for teaching conflict management. Some of the contributors are practicing ombuds:
Carmen McKines, "Recognizing the Nature and Sources of Conflict: Conflict Styles";
Mary Chavez Rudolph, "Conflict Related Roles"; and
Tom Sebok, "Making Conflict More Difficult to Resolve (or Learning from Common Mistakes)."
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