Wharton Study on Managing Workplace Emotions

A new study from the Wharton School looks at the impact of employees' moods, emotions, and overall dispositions on job performance. The authors posit that an "affective revolution" has occurred over the last 30 years as academics and managers alike have come to realize that employees' emotions spread like viruses through the workplace. The paper distinguishes and considers the role of three different types of feelings: emotions, moods, and personality traits. In addition, they comment on research that finds that people tend to be overconfident about their ability to convey emotions by e-mail. (Knowledge@Wharton.)