ICANN Ombuds Announces Results of Visitor Survey

Frank Fowlie, the Ombudsman for the Internet Corporation for Assigned Names and Numbers, reports on a survey of visitors to his office. The results are overall positive, with three areas of concern:

• The Survey return rate was limited;
• Narrative responses tended to negative; and
• The majority of responses were from people with issues outside the mandate of the Office.

Nonetheless, Fowlie concludes that his office is "likely serving, at a more than acceptable level and has once again proven itself to be potentially the single most completely assessed Ombuds Program in existence." (ICANN Ombudsman Blog.)

That's a bold proclamation. However, I think the honor may go to Northern Illinois University, where Tim Griffin has been compiling visitor data for a decade now.