Responding to Threats in Negotiation

The latest podcast from the Harvard Project on Negotiation offers three steps to deal with threats and ultimatums during negotiation:

1. Consider whether ignoring the threat is the best option;
2. Probe the motivation and intent behind the threat; and
3. Decide whether there is an obligation to make amends.

Since these tactics and strategies have application beyond negotiations, ombuds will find them valuable. (PONcast.)