- Investigator Training Workshop by Andre Marin, Gareth Jones & Sue Haslam, Ombudsman Ontario Office
- Leadership and Coaching Workshop by Robert Bisaillon, École des Hautes Études Commerciales
- Should an Academic Ombudsman/person Mediate Disputes? If so, When and How? by Nora Farrell, Ryerson University
- Imagination technique (controlling anxiety in students) by Norman Miller, McGill University
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