Motivating Visitors to Change

Dutch psychologist and mediator, Fredrike P. Bannink, offers four basic questions for solution focused mediation:

• What is your hoped for outcome?
• What difference would that make?
• What is already workings towards it?
• What would be the next step or sign of progress?

These have clear application for Ombuds looking for an effective relationship with visitors. (Mediate.com.)