IOA Spring Training in Texas

In the first week of March, the International Ombudsman Association will offer four courses at the Sheraton Dallas North:

• Ombudsman 101 (March 2-4) An introductory program for new Ombudsman or those seeking information about the organizational Ombudsman role.
• Ombudsman 101 Plus (March 4) A special program for organizations and entrepreneurs who want to get started.
• Specialized Course: Apologies and Reconciliation (March 5) This full-day workshop will focus on Ombudsman skills for working with people who are offended or angry about past incidents or interactions, and who are willing to look forward to reconciliation.
• Specialized Course: Strategies for Working with Stakeholders (March 6) This course is designed to assist you in establishing, maintaining, and repairing relationships with stakeholders.

The deadline for hotel reservations is February 16, but don't delay; courses often fill up early. (IOA Training Info.)