Ombuds Training in North Carolina

The International Ombudsman Association will offer several courses at the Blake Hotel in Charlotte, October 26-30, 2009.

• Ombudsman 101 (Oct. 26-28): An introductory program for new Ombudsman or those seeking information about the organizational Ombudsman role.
• Ombudsman 101 Plus (Oct. 28): A special program for organizations and entrepreneurs who want to get started.
  
• Specialized Course: Conflict Resolution (Oct. 29): This course is designed to view conflict as an opportunity to make us more effective as agents of positive change, primarily in the workplace, but in other settings as well.
• Specialized Course: Trust and the Ombudsman Process (Oct. 30): This course will explore the importance and development of trust throughout the Ombudsman Process, including working with the initiator, the respondent and the organization.

Trainers for these courses will include Howard Gadlin (National Institutes of Health), Wilbur Hicks (International Monetary Fund), Linda Wilcox (Harvard Medical Area), Kevin Jessar (American Red Cross), and David Talbot (Coca-Cola Enterprises, Inc.) Early registration closes September 25. (IOA Training Info.)