In October 2009, the US Patent and Trademark Office announced a pilot Ombuds program as part of an overall effort to improve the application process. Peggy Focarino, Acting Commissioner for Patents at the US Patent and Trademark Office proposed the Technology Center Ombuds as an independent alternative for resolving applicant issues. In response to the USPTO's call for comments, the American Bar Association submitted a letter last suggesting changes to the proposed program. Writing for the ABA's Standing Committee on Government Affairs, attorney Thomas M. Sussman urged the USPTO to specify key features for the Ombuds:
Independence from USPTO interference;
Impartiality as between the applicant and the USPTO; and
Confidentiality of USPTO applicants' communications.
This is outstanding. Lots of people griped about the ABA when it issued its "Standards," but the IOA is the clear beneficiary of this advocacy.
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