First American Express Ombuds Named Provost of Spring Arbor University

Kimberly Rupert, who was the first Ombudsperson at American Express in 1993, has been appointed Provost and Chief Academic Officer of the small, Christian university in Michigan. She earned special thanks in publications by Charles Howard (The Ombudsman Confidentiality Priledge: Theory and Mechanics, 1996) and by Mary Rowe (Options Functions and Skills: What an Organizational Ombudsperson Might Want to Know, 1995). SAU has about 3,000 undergraduate students and does not currently have an Ombuds Office. (SAU Pulse.)