Ombuds for San Francisco Muni Submits First Annual Report

Toni Battle, the Ombuds for the San Francisco Municipal Transportation Agency, reports that her office has helped reduce EEO complaint filings by nearly 30 percent in the past two years. SFMTA re-established its Ombuds Office in July 2021 as a centralized point of contact to receive employee workplace complaints. In a report to the agency's board of directors, Battle said that she is leading a multi-department effort to develop a comprehensive tracking system for all workplace complaints. 

Battle came to the position with two decades of DEI and EEO consulting. She has also worked as an EEO officer for San Francisco's General Services Agency and Public Utilities Commission, and Santa Clara County's Equal Opportunity Division. She graduated from Fisk University and earned an MA at Bowling Green State University. (SFMTA Board Meeting Materials; LinkedIn.)