Four higher education Ombuds were interviewed this week for Student Affairs NOW, a podcast for student affairs professionals. Host Heather Shea spoke with Jessica Kuchta-Miller (University Ombuds at Duke University); Shannon Lynn Burton (University Ombudsperson at Michigan State University and Co-Ombuds for the American Education Research Association); Amanda Dean (Ombuds for Faculty and Staff office at Austin Community College); and Julie Boncompain (Protector of Rights/Ombudsperson at Polytechnique Montréal & Mila – Quebec Institute of Artificial Intelligence). They talked about their Ombuds work and how they found their way to the profession.
Here's the summary:
By definition, an ombuds is a role whose focus is neutral and impartial conflict resolution. They typically operate independently from the university and has no official or formal decision-making capabilities. Ombudspersons have been referred to as the “conscience of the university” — working within campus communities to resolve conflict through identifying systemic issues and trends while focusing on fair treatment of individuals. These campus offices are also important partners with divisions of student affairs and college student educators. In this episode, Dr. Heather Shea speaks with four folks who serve as campus ombuds to learn more.
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