The workgroup also emphasized the growing role of Ombuds during leadership transitions, investigations, and post-crisis recovery, where neutrality, confidentiality, and informal problem-solving can support communication and accountability without defaulting to formal processes. Participants described a broader national shift in how K–12 Ombuds services are perceived: not primarily as compliance mechanisms, but as capacity-building resources that strengthen trust and institutional resilience through sustained presence and systems feedback. Regional and multi-district models were cited as one approach to expanding access and reinforcing people-centered conflict management practices across educational systems. (E2CCB News.)

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