Justin Patten is an English mediator and attorney, who writes an excellent blog about law and technology. Today, he offers five ways for an organization to avoid litigation -- ways that are entirely consistent with the advice ombuds often provide:
Think carefully about the type of people that you do business with
Be the kind of organization which does not create disputes
Seek to communicate effectively and consistently
Have management trained to face up to the dispute
Have plain English and not too onerous legal terms
Thanks for the post, Tom. You have very good blog there yourself.
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