Ombuds at University of Pennsylvania Notes Drop in Cases During Pandemic Year

In their annual report for 2020-21 academic year, the Penn University Ombuds Jennifer A. Pinto-Martin and Associate Ombuds Marcia Martínez-Helfman report that their cases fell 18% after a decade of growth. They attribute the decline to the campus shut down and anticipate a rebound in cases as the students and employees return. The report also reflects the transition to a virtual practice that has been embraced by all Ombuds: "We have found that the option to meet remotely has been welcomed by our visitors, and we plan to continue to offer both in-person and remote options in the coming year." (UPenn Almanac.)

Related posts: University of Pennsylvania Ombuds Notes Rise of Disrespectful Treatment in 2017 Annual Report; Cases Tick Up for University of Pennsylvania Ombuds in 2018-19; University of Pennsylvania Names 2020-2022 Ombuds; Ombuds at University of Pennsylvania Report Surge in Cases During "Stressful" 2019-20 Year.