Here is the abstract of the article:
The identities of the ombuds and visitors play a salient role in conflict resolution. However, little attention has focused on how ombuds might reflect on and intervene with regard to their identities and those of their visitors. Considerable research has been conducted on the role of identities in professional relationships in other fields, including psychology. Drawing on constructs studied in the field of psychology regarding the role of identities in service provision, this paper encourages ombuds to reflect on how racial and gender identities play a role in their work, and to identify red flags or warning signs of an underdeveloped understanding of, or overattention to, these intersecting identities. A tool (i.e., the REFLECT strategy) was created to assist ombuds in bringing identity awareness and cultural humility to their work. The paper concludes with a case application and recommendations for future research..
This article explores an important and underdiscussed issue for Ombuds. I am deeply grateful for Karen, Nazish, Mashanda, and Karoline for this article.
ReplyDelete