- Mary Rowe, the MIT Ombuds, provides an illustrative case for her article, “Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling.” Rowe also contributed a second article, “An Organizational Ombuds Office In a System for Dealing with Conflict and Learning from Conflict, or ‘Conflict Management System’.”
- David Miller, the World Health Organization Ombuds, discusses, “Managing Cultural Differences In An International Organization Conflict Management System.”
- Brian Bloch, the Ombuds for ISKCONResolve, writes about, “Creating a Faith-Based Conflict Management System.”
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