May 14, 2021

Northwestern University Lures Experienced Ombuds

Sarah Klaper will become Northwestern's first University Ombudsperson on August 1, 2021. She moves from Northern Illinois University, where she has served in the same position since 2012. Klaper will serve about 30,000 faculty, staff, and students, including those at campuses in Evanston, Chicago, and Qatar. She will report to the provost and practice to IOA standards.

Job Posting: Cornell University

The Ivy League school in Upstate New York is hiring an Associate Ombudsperson, a two-year renewable term, half-time (20 hours) position reporting to the Director and University Ombudsman, Linda Falkson. "The Assistant Ombudsperson routinely handles sensitive and confidential information, emotionally charged and complex situations, and independently exercises considerable judgment."

University of Twente Wants to Raise Profile of First Ombuds

As Han Warmelink nears the end of a two-year pilot period as Universiteit Twente's first Ombuds Officer for students and employees, campus administrators endorsed his work and indicated that the position would continue. The UT University Council also encouraged the Ombuds to increase awareness among students and staff.

Job Postings: Kaiser Permanente Redwood City & Honolulu

KP is taking applications for two full-time HealthCare Ombuds/Mediators. One position (a reposting from January) is for its medical facilities in Redwood City, just south of San Francisco, and the other is on the island of O‘ahu. The Kaiser HCOM, "functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."

Save the Date for Ombuds Day 2021

Mark your calendars! The fourth annual Ombuds Day will take place on Thursday, October 14, 2021. This year's theme is Ombuds: Exploring Options to Resolve Conflict Together. Learn more at the dedicated ABA Dispute Resolution Section Ombuds Day website and follow along on Twitter @OmbudsDay. (ABA DR Ombuds Day.)

May 13, 2021

Job Posting: Iowa City Community School District

The public school district with 2,200 employees and 14,000 students, is hiring a full-time Ombudsperson. The position reports to the ICCSD Superintendent and "is an advocate for fairness who acts as a source of information and referral, and aids in answering individual’s questions, and assists in the resolution of concerns and critical situations." 

University of Nevada Las Vegas Selects New Ombuds

After an internal search, UNLV has announced that David G. Schwartz will become the new Employee Ombuds on June 1, 2021. UNLV President Keith E. Whitfield said, “I am confident he will be an excellent resource for employees, and can help UNLV identify systemic issues that are causing or have the potential to cause conflict. His position is critical for UNLV to continue evolving and remain an excellent place to work and learn.” Schwartz will reopen an office that has been dormant since 2019.

Familiar Faces Return for 2021 Ombuds Series at Kennesaw State

Kennesaw State University's annual Summer Institute for Professional Development will be a virtual event this year. Hosted by the KSU Center for Conflict Management, the Summer Institute again includes an Ombuds workshop with experienced Ombuds professionals delivering three session, which can be purchased separately or as a package:

May 12, 2021

Job Posting: Salk Institute for Biological Studies

The scientific research institute located north of San Diego, California, is hiring its first Ombudsperson. The part-time position will work with all faculty, staff, postdoctoral trainees and students with academic and/or administrative issues and disputes. The Ombuds will report to Office of the Chief Science Officer and practice to IOA standards. 

ENOHE Webinar on Opening an Ombuds Office

The European Network of Ombuds in Higher Education will host an online conversation on June 22, 2021, on creating a new university Ombuds program. The webinar is intended to be a forum for anyone interested in or involved in the Ombuds role. Participants are invited to share and compare their experiences. The webinar will include a chance to network with practicing colleagues from countries in and beyond Europe.

May 11, 2021

Southern Alberta Institute of Technology Selects First Ombuds

Kamini Bernard has been appointed the first Ombudsperson for the polytechnic institute in Calgary, Alberta. In the new role, Bernard will "provide impartial and confidential conflict and issue resolution services to all members of the SAIT campus community," a population of nearly 15,000. The position reports to SAIT's VP of External Relations with input from a Ombudsperson Leadership Committee, which includes student representatives. The SAIT's student association had advocated for the position and called it a "big win."

CCCUO Opens Registration for Summer Virtual Small Caucus


The California Caucus of College and University Ombuds has announced the details for its first virtual one-day meeting on June 16. Registration is now open and attendance is almost as limited as the in-person fall event.

Here's the full announcement that went out by email:

May 10, 2021

Job Posting: United Nations, Switzerland

The United Nations Ombudsman and Mediation Services is hiring a Conflict Resolution Officer in Geneva. The position will provide Ombuds and conflict resolution services to UN staff in the region. The position reports to the Regional Ombudsman, Nicholas Theotocatos

May 07, 2021

Allegheny College Taps Basketball Coach as First Ombuds

After 13 years as the women’s basketball head coach at the private liberal arts college in Meadville, Pennsylvania, Kate Costanzo has been named the first Ombuds. Costanzo was also recently promoted to assistant director of athletics for the D3 school and she continues to serve as the NCAA designee on Allegheny's Diversity, Equity and Inclusion committee. College President Hillary Link said that Costanzo’s aptitude to grow within the athletics department as well as her personality traits are what led to her selection for the Ombuds position.

May 06, 2021

IOA Releases 2020 Practice & Compensation Survey

In 2020, International Ombudsman Association surveyed practicing members for its periodic (now quinquennial) Practice & Compensation Survey. In total, 235 out of 780 eligible members participated in the study. Their responses have been aggregated into the IOA 2019 Practice & Compensation Report, which is free for members and available to non-members for $75.