February 18, 2019

Job Posting: World Health Organization, India

The UN agency that focuses on international public health has opened a search for its first Regional Ombudsman for India. The full-time position is limited to an initial two-year, which may be renewed.

February 14, 2019

Job Posting: California State University Channel Islands

The public university in Ventura County has reopened the search for its first University Ombuds Officer. (A search last fall apparently was unsuccessful.) The position serves about 1,100 faculty and staff and reports to the University president. Although not mentioned in the job description, the Cal State University Ombuds cannot keep sexual misconduct allegations confidential. The position is required to receive IOA training.

February 13, 2019

Cedar Crest College Appoints First Ombuds

Kerrie Baker is the first Ombuds for the private liberal arts women's college in Allentown, Pennsylvania. The office reports to the president and practices to IOA standards. She will serve the faculty and staff of the College: about 450 people in total. Baker has been a faculty member in the Psychology Department since 2001 and is currently the department chair. 

The Other Side of the Coin: Guidance for Supporting Those on the Receiving End of Complaints

Chris Gill and Carolyn Hirst have published a guide that aims to help organisations provide better support to employees who have been subject to a complaint: Being Complained About – Good Practice Principles and Guidelines. Gill is a socio-legal academic at the University of Glasgow and Hirst is a professional mediator at Hirstworks and an independent administrative justice researcher.

February 12, 2019

Book Club Will Get You Ready for #IOA2019 Keynoter

A new book club for Ombuds will read White Fragility: Why It's So Hard for White People to Talk About Racism by Dr. Robin DiAngelo, who will keynote the International Ombudsman Annual Conference in April. Lisa Neale (Ombuds at University of Colorado Denver) and Hector Escalante (Ombuds at University of the Pacific) are coordinating the club in conjunction with Cal Caucus. An online discussion is planned for March 8 via Zoom. Click on link for more details. (LinkedIn.)

February 11, 2019

Argonne National Laboratory Selects First Ombuds

Bradley Ginn, CO-OP, will be the first Laboratory Ombuds for the U.S. Department of Energy's national science and engineering research facility in Lemont, Illinois. Ginn will report to the Lab Director and set up an Office of the Ombuds for all members of the Argonne community. For the past five and a half years, Ginn was the founding Ombuds at Northeastern Illinois University. Until very recently, he also co-chaired the Professional Development Committee for IOA. (LinkedIn.)

German Crowdsourcing Ombuds Publishes First Annual Report

The Ombuds Office of the Code of Conduct for Paid Crowdsourcing reported the results of its work from November 2017 through December 2018. Five Ombuds Office panelists heard from 31 project workers or volunteers working for one of eight different German internet companies that rely on crowdsourcing. The panelists include a judge, two representatives from signatory companies, a workers' union representative, and a crowdsource worker. In 20 of the 31 cases, the Ombuds were able to bring the matters to resolution through mediation and 3 were still pending. (Ombudsstelle für Crowdsourcing 2019 Report.)

When Douglas College Wouldn't Hire an Ombuds, the Student Union Did

In 2012, the public college in British Columbia turned down the the Douglas Students Union's request for an independent Ombuds. So the students hired their own; Tracy Ho has served in the position since then. Ho also serves as the College Relations and Membership Outreach Coordinator at the DSU, a position she works to balance appropriately. “I think something I have to be very conscious of is what hat I have on,” she said. 

February 08, 2019

LSU School of Medicine Creates Ombuds Program

The Lafayette branch of the medical school at Louisiana State University has designated Kristi Anderson as its first Student Ombudsman. This is an additional role for Anderson, who also serves as the Director of Graduate Medical Education. According to a new website, she will practice to IOA standards. (LSU School of Medicine Ombuds.)

February 07, 2019

International Ombudsman Association Comments on Proposed Title IX Changes

IOA has joined thousands of other individuals and organizations objecting to the Department of Education's proposed new regulations to Title IX. The changes would fundamentally change the processes currently in place at most schools that receive federal funding, from kindergarten through graduate schools. IOA's comment was aimed at protecting the role of Organizational Ombuds in colleges and university.

Florida International University Names Student Ombuds

Sofia Trelles has been appointed the Student Ombudsman for the public university. She succeed Tony Delgado, who created the position, and joins Rebecca Friedman, who has served as FIU's Faculty Ombudsperson for the past few years. Trelles moved into the position after working on special projects as the Senior Executive Assistant to the Vice President of Student Affairs.

February 06, 2019

Barnard College Hires Ombuds for Students

DeShaunta Johnson has been named the first Student Ombuds for Barnard. She joins Judit Revesz, who is the Ombuds for faculty and staff. It is a part-time appointment for Johnson, who also is a Staff Psychologist in Barnard's Counseling Center.

Icahn School of Medicine has Quietly Built an Impressive Ombuds Program

Over the past couple of years, the Icahn School of Medicine at Mount Sinai and the Mount Sinai Health System has named nine Ombuds to serve medical students, graduate students and postdoctoral fellows in the Graduate School of Biomedical Sciences, residents and fellows across five different facilities.
Deborah B. Marin serves as the Director of the Ombuds Office and Lauren Urquhart is the Coordinator.

February 04, 2019

Norwegian University of Life Sciences Names First Ombuds

In December 2019, the public university in Ås, Norway (Norges miljø- og biovitenskapelige universitet), appointed Martin Gautestad Jakobsen as its first Studentombudet. He serves about 5,000 students across four different campuses and has an electric car for the commute. Jakobsen works 40% at NMBU and also serves as the Student Ombuds at Østfold University College.

Video: SAP Global Ombuds Talks About Mindfulness

In a new video posted to YouTube, SAP's Global Ombudsperson, Margret Ammann, talks about how mindfulness helps her supports her visitors difficult situations helping them to find a solution. She talks about how her mindfulness practice helps her to stay impartial and to listen openly to any client that seeks her advice. In addition, Ammann shares her own self-care hobby: book-binding. (YouTube.)