November 19, 2019

Job Posting: University of California Merced

The UC campus in Northern California is hiring an Assistant Ombudsperson. The position reports to Campus Ombuds Callale Concon and provides services to students, staff, and faculty at the fast-growing campus. The search will fill a position held by Valara Villanueva since January 2018.

Chevron Expands Ombuds Program With New Hire in Australia

Janet Vantriet has joined Chevron’s Global Office of Ombuds as an Ombuds Manager—the multinational company’s first Ombuds role outside the U.S. Vantriet is based in Perth and will report to the Global Principal Ombuds Manager, Sana Manjeshwar.

IOA Initiates Conference Scholarship for New/Aspiring Ombuds; Continues International Scholarship

The International Ombudsman Association is offering two scholarship programs for its 15th Annual Conference set for March 30 to April 1, 2020 in Portland, Oregon. The International Scholarship, which has been offered since 2014, will offer financial support for an Ombuds working in a country where the profession is not well developed. A new scholarship will support conference attendance for four people new to the Ombuds field or seeking to enter it, yet do not have organizational or institutional support to attend.;

November 18, 2019

Job Posting: Cold Spring Harbor Lab

The non-profit research and educational institution in Laurel Hollow, New York has opened a search for its first Ombudsman. The part-time, unbenefitted position will provide independent, confidential, neutral, & informal services to 1,200 staff members. The position has been created in part as a response to an endorsement by the National Academies of Sciences, Engineering, and Medicine for Ombuds to serve as a resource to address sexual harassment and discrimination.

Brigham and Women's Hospital Names Director of New Ombuds Program

Donald Proby has been selected as the Director of BWH's new Office of Mediation, Coaching and Ombuds Services. Boston's Brigham and Women's Hospital is a teaching hospital for Harvard Medical School and part of the integrated health care system Partners HealthCare, the largest private employer in Massachusetts. Proby will head an office that will (according to the job posting earlier this year) "provide employee support, facilitate workable solutions solutions to conflict and to support individuals building skills to address and transform conflict." He was appointed in July.

Altinbas University Opens Ombuds Office

The young non-profit university in Istanbul, Turkey (Altınbaş Üniversitesi, formerly known as Istanbul Kemerburgaz University), has appointed Gizem Güray as its first Student Ombudsman. Guray serves a student population of about 8,000 following standards that are similar to IOA best practices.

November 15, 2019

Job Posting: University of Newcastle, Australia

The public university in New South Wales is hiring its first Student Ombudsman. "Reporting to the Director Assurance Services, this newly created critical role requires comprehensive knowledge and understanding of relevant legislative educational frameworks and environments [and] expertise in supporting and working with students regarding their academic progression and assisting them dealing with their academic concerns." The University of Newcastle enrolls about 37,000 students across six campuses.

November 13, 2019

Webcast to Feature Three University Ombuds

On November 20, Higher Ed Live, a media platform for professionals in higher education, will host a webcast focusing on the work of University Ombuds. Host Heather Shea discusses the important partnerships between Ombuds Offices and Student Affairs with three panelists: Shannon Burton at Michigan State; D. A. Graham at the University of Kansas; and Jennifer Schneider at the University of South Florida.

November 12, 2019

Job Posting: Gila River Indian Community

The Indian reservation on the south side of Phoenix, Arizona is hiring a its first Ombudsman. The position will "provide services which include being a liaison between Community Members and the Tribal Government, listening to citizens’ complaints when they think the Gila River Indian Community has treated them unfairly, and coaching, assisting, and investigating the complaints received from Community Members."

Journal of IOA Call for Papers: Special Issue on Sexual Harassment

The Journal of the International Ombudsman Association is pleased to announce a call for papers for a Special Issue on Responses of the Organizational Ombuds to Sexual Harassment. How do ombuds respond to sexual harassment within their organizations? What methods and strategies do they use, why do they use them, and with what outcomes? The JIOA invites papers that will focus on organizational ombuds’ most significant and
challenging experiences in responding to and assisting with sexual harassment concerns.

Northern Illinois University Erodes Ombuds' Confidentiality

After years of pushing back against university administrators, NIU’s University Ombudsperson Sarah Klaper said that she has been designated as a Clery Reporter. In remarks for the university's Operating Staff Council, Klaper said she is concerned the change will compromise her office’s confidentiality. NIU made the change despite Klaper's explanation that Ombuds does not fit the statutory designation.

November 11, 2019

Job Posting: University of Alabama at Birmingham

The public university in Birmingham is hiring its first University Ombudsperson. The full-time position will serve neutral and impartial dispute resolution practitioner at UAB for faculty and staff, mentored graduate students, and postdoctoral fellows. Currently, the university has only a part-time Faculty Ombuds—a position established by Michelle Fanucchi in 2016 and held on an interim basis by J. Michael Wyss since last year.

Job Posting: D.C. Schools Ombuds

The Ombudsman for Public Education in Washington, DC⁠—a neutral and independent office that provides conflict resolution services related to public education⁠—is hiring an Assistant Ombudsman. The position responds to complaints and concerns and assists with facilitating or mediating conflicts.

November 08, 2019

World Health Organization Adds an Ombuds in Southeast Asia

Dolores Gómez-Morán, CO-OP, has been appointed the Ombudsman for the WHO Regional Office in Southeast Asian (WHO SEAR), effective September 2, 2019. This is a new position in the WHO SEAR Region and is based in New Delhi, India. Gómez-Morán practices to IOA standards.

Job Posting: Federal Reserve System

The governing board of the U.S. central bank is hiring an Assistant Ombudsman. The Executive Ombuds position 1) acts as facilitator for the fair and timely resolution of complaints related to the System’s regulatory activities; 2) receives, reviews, and decides claims of retaliatory conduct by System staff; and 3) reports to Board members and senior Board staff on issues that may have a significant impact on the System’s mission, activities, or reputation, including patterns of issues that occur in multiple complaints. In addition, there are collateral administrative duties.