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  • CA, Inc.
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  • EDP Group
  • Eaton Corporation
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  • The Hartford
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  • IBM: Supplier Relations
  • Kaye Scholer, LLP
  • Mars, Inc.
  • Magellan Health Services 
  • Merck & Co., Inc.
  • MetLife (Brazil)
  • New York Life Insurance Co.
  • Norton Rose Fulbright
  • Novo Nordisk
  • OMV Petrom
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  • Pfizer, Inc.
  • Putnam Investments
  • RBC Financial Group
  • Scotiabank
  • Scotiabank: Mexico
  • Shipman & Goodwin
  • Siemens AG
  • Société des alcools du Québec (SAQ) 
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  • United Technologies Corporation
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Featured Post

Emeritus Ombuds With a New Take on Embedded Services

In a recent blog post, Bruce MacAllister , offers a new perspective on the current debate about how Ombuds services are delivered and concer...

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:
Austria -- Ombudsstelle
Brazil -- Ouvidor
Croatia -- pravobranitelji
France -- médiateur/defénseur
Germany -- Ombudspersonen
Italy -- difensore
Netherlands -- ombudspersoon
Norway -- ombudet
Poland -- Rzecznik
Portugal -- provedor
Russia -- омбудсмен
Spain -- ombudsman organizacional
Sweden -- studentombud
Switzerland -- ombudsmann

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More Info About Ombuds

  • IOA Code of Ethics
  • IOA Standards of Practice
  • ACCUO Standards of Practice
  • ABA Standards for Ombuds (2004)
  • IOA Guidance on ABA Standards
  • The Organizational Ombudsman: Origins, Roles and Operations-A Legal Guide
  • The Organizational Ombuds: Foundations, Fundamentals & The Future
  • Guide for Federal Employee Ombuds
  • GAO Report on The Role of Ombudsmen in Dispute Resolution
  • Report for the President on the Use and Results of Alternative Dispute Resolution
  • A Practical Guide to Organizational Ombuds: How They Help People and Organizations
  • ABA Resolution in Support of Ombuds Programs (2017)
  • ACCUO Toolkit
  • Garstang v. Superior Court (Caltech)
  • ACUS Recommendation on the Use of Ombuds in Federal Agencies
  • Declaration of Best Practices for University of California Ombuds

About Me

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Tom Kosakowski
Los Angeles Area, California, United States
I am a University Ombudsperson, Mediator, and Attorney. The material in this blog does not reflect on any matters I have handled or am currently handling. This information should not be construed as legal, medical or psychological advice; readers should consult their own professionals for advice. (I can be contacted at Tom [dot] Kosakowski [at_sign] gmail [dot] com.)
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Editorial comments and opinions are solely mine and do not reflect any endorsement by the International Ombuds Association or any other entity with which I am or have been affiliated.

-Tom Kosakowski
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