The curriculum will cover topics including higher education governance, the legal and ethical frameworks of Ombuds work, the skill building, and techniques in alternative dispute resolution. A key feature of the program is a focus on peer learning and peer coaching, making it relevant for new and experienced Ombuds.
Here is the full description:
The Certificate Programme (CP) addresses the growing demand for professional conflict management in higher education. Currently, no formal training exists in Europe for this complex role. The CP fills this gap by offering structured learning for both aspiring and experienced ombudspersons and professionals dealing with student complaints or stakeholder conflicts.
Participants gain a solid grounding in higher education governance and the legal and ethical frameworks of ombuds work (confidentiality, data protection). They develop essential transversal skills - such as strategic negotiation, communication, and self-reflection - and learn to apply techniques in alternative dispute resolution. The programme emphasizes peer learning, joint case analysis, and peer coaching, creating a strong network of practice. It prepares participants to navigate the sensitive role of intermediaries, advocate for fair policies, and use conflict as a driver for institutional learning and change. The CP offers a unique pathway for mastering the challenges of ombuds work and contributing to the professionalization of this vital field.
The program covers two semesters, including 24 ECTS credits across four modules. Upon successful completion, graduates will receive a university certificate. Elke Welp-Park is the program director and introduced the new certificate program at the 2025 ENOHE conference. (UWK Studium.)
Related post: ENOHE Announces Agenda for 20th Annual Conference.
I love this new opportunity! If this was fully online it would meet the needs of more distance learners. Perhaps after this inaugural class?
ReplyDelete