New Federal Ethics Rules May Lead to More Private Sector Ombuds

The Federal Acquisition Regulation was recently amended to require contractors to meet specific ethics and compliance-oriented requirements, including: a written contractor code of business ethics and conduct; and the display of Fraud Hotline posters as required by the Office of the Inspector General. Jackson Lewis, a national law firm that represents and counsels management, says that government contractors should determine an ombudsman can provide a resource for employees to report concerns of workplace misconduct including compliance issues and illegal activity. The requirements became effective on December 24, 2007. (Jackson Lewis Legal Updates; Federal Register FAR 2006-007.)

Job Posting: UC Riverside

The University of California at Riverside is accepting applications for an ombudsperson. This director-level position serves as the dispute resolution expert for faculty, students and staff. Minimum requirements include a graduate or professional degree and/or related experience, membership (or ability to become a member) of IOA, and a background check. No salary posted. Priority deadline is January 13, 2008. (UCR HR.)

UC Riverside is the most diverse UC campus and has plans to open a medical school, law school and school of public policy in the next few years. This ombuds office thus has the potential to expand significantly is size.

Related posts: Musical Chairs at the University of California; Former UC Ombuds Heads to Iran; New Interim Ombuds at UC Riverside.

US Olympic Ombuds Helps Athletes in Conflict

Since 1999, John Ruger has been the athlete ombudsman for the United States Olympic Committee. He receives about 500 inquires a year and provides independent advice to Olympic hopefuls, assists in mediating disputes, and helps develop USOC policy. The majority of athletes coming to Ruger have questions about a team-selection process, doping cases or their rights regarding endorsements. He was quoted prominently in two articles on Boxing Day. (New York Times; Washington Post.)

More Ombuds Offices

Seven more ombuds offices have been added to the directory. Here are the links:

• Bellevue Community College
• Covidien Healthcare
• Elon University
• Illinois Institute of Technology
• Missouri State University
• Virginia Commonwealth University
• Virginia Tech (graduate students)

Bill to Create FOIA Ombuds Goes to President

Congress has sent President Bush legislation revamping the Freedom of Information Act. Among other provisions, it would establish an ombuds-type position to provide an alternative to litigation in disclosure disputes. If the President does not sign the bill, it would become law during the congressional recess that begins next week. (S. 2488 History; Associated Press; ACLU Statement; Society of Professional Journalists Statement.)

Despite what is being widely reported, it should be noted that the bill does not use the term "ombudsman." According to a summary by the legislative analysts at the Library of Congress, Section 10 of the bill will implement an office of Government Information Systems, with ombuds-like powers:

Establishes within the National Archives and Records Administration (NARA) an Office of Government Information Services to: (1) review compliance with FOIA policies; (2) recommend policy changes to Congress and the President; and (3) offer mediation services between FOIA requesters and administrative agencies as a non-exclusive alternative to litigation. Authorizes the Office to issue advisory opinions if mediation has not resolved the dispute.

Requires each agency to designate a Chief FOIA Officer, who shall: (1) have responsibility for FOIA compliance; (2) monitor FOIA implementation; (3) recommend to the agency head adjustments to agency practices, policies, personnel, and funding to improve implementation of FOIA; and (4) facilitate public understanding of the purposes of FOIA's statutory exemptions. Requires agencies to designate at least one FOIA Public Liaison, who shall be appointed by the Chief FOIA Officer, to: (1) serve as an official to whom a FOIA requester can raise concerns about service from the FOIA Requester Center; and (2) be responsible for assisting in reducing delays, increasing transparency and understanding of the status of requests, and assisting in the resolution of disputes. (Congressional Research Service.)

Job Posting: U. Penn

The University of Pennsylvania is accepting applications for an Associate Ombudsman. The Penn Office of the Ombudsman is staffed by an Ombudsman, a tenured faculty member (part-time), and the Associate Ombudsman (full-time). A Master's Degree or more is required and four or more years of experience in conflict management, organizational change, or closely related experience. Higher education experience is preferred. No salary or closing date provided. (Jobs@Penn, ref. no. 071123475.)

Related posts: U Penn Ombuds Issues 3-Year Report; Microbiology Chair at U Penn Responds to Criticism of Ombuds Office.

Atlanta Journal-Constitution Decries Closure of CDC Ombuds Program

The editorial board of the Atlanta Journal-Constitution disagrees with decision to shutter the ombuds office at the Centers for Disease Control. The AJC acknowledged that there are legitimate concerns about morale at the agency, but said that Congress was "wrong to eliminate the office established to deal with it." The newspaper editors also speculated on what motivated the decision.

The agency's critics, including U.S. Sens. Charles Grassley (R-Iowa) and Tom Coburn (R-Okla.), said they did not believe the office was adequately addressing employee concerns.

More likely, Grassley and his colleagues are still angry that the temporary ombudsmen refused to brief him earlier in the year on what they are hearing from the CDC staff. The ombudsmen cited confidentiality concerns with what they thought Grassley was asking them to discuss. (AJC.)

Related posts: CDC to Make Ombuds Permanent; CDC Ombuds Become Focus of Sen. Grassley's Ire; Atlanta Journal-Constitution Proposes Solution for CDC Ombuds and Sen. Grassley; Congress Shuts Down CDC Ombuds Office.

Profile of U. Texas Ombuds for Students

Lauren Bloom, the student ombuds, at the University of Texas is the subject of an article in the campus newspaper. Bloom is a social work graduate student and successfully had the position's title changed from ombudsman to ombudsperson in 2005. She says that "It takes at least a full year to understand the system and develop skills and relationships with the administration." In addition to Bloom, UT employs up to three student ombuds assistants and one faculty ombuds. (Daily Texan.)

Bloom explained to me that her office sees about 1,100 visitors a year, not 11,000 as reported.

Ombuds at U. Iowa Reports Disrespect a Top Concern

Disrespectful behavior and bullying were among the top new concerns listed in an annual report from the University of Iowa's ombuds office. The report by University Ombudsperson Cynthia Joyce and Ombudsperson Craig Porter indicates the office received 280 visitors last year, a 9 percent increase from the year before. Of those, 30 percent were students, 47 percent were staff and 21 percent were faculty. For staff, job conflicts were a primary concern and academic concerns were a top issue for undergraduates. (Iowa Citizen Press-Citizen; UI Ombuds 2006-07 Report.)

Related post: Univeristy of Iowa Ombuds Profiled.

U. Hawaii Ombuds Office Co-Sponsors Program on Organizational Change

The Ombuds Office at the University of Hawaii, Manoa, is co-sponsoring a series of talks on organizational transformation with the University's Program on Conflict Resolution. The first event on January 8 will feature David Brubaker, an Assistant Professor of Organizational Studies at the Eastern Mennonite University Center for Justice and Peacebuilding. he has worked nationally and internationally on the issues of conflict resolution and organizational change, and has served as a workplace mediator, organizational consultant and leadership coach. Brubaker was a plenary speaker at IOA's 2007 annual conference. (UH News.)

Ten Things Attorneys Should Know About Ombuds

Gini Nelson's blog about science, ethics and spirit in conflict resolution, "Engaging Conflicts," is featuring a series of posts by yours truly. The topics include:

1. Organizational Ombuds Are Different Than Classical Ombuds
2. The ABA Has Endorsed Ombuds
3. Ombuds Assert Their Communications are Privileged
4. Ombuds Protect Their Independence
5. Ombuds are Neutral and Impartial
6. Ombuds Avoid Formal Processes
7. Ombuds are Increasing in Number
8. Ombuds Don’t Keep Records
9. Ombuds Are Not Agents for Notice
10. Ombuds Provide Upward Feedback

Check back for updated links as the series is posted.

UPDATE: Congress Shuts Down CDC Ombuds Office

In response to long-running issues of poor morale and mistrust among employees, the Centers for Disease Control opened an ombuds office in October 2006. Just a year later, and before the CDC even had time to hire a permanent ombuds, Sen. Tom Coburn began efforts to defund the program. "My colleagues in Congress agreed with me that CDC doesn't need a morale-boosting CDC ombudsman that costs over $1,000 a day and over $2,500 per employee visit," Coburn said. "This money can be better spent."

Congressional scrutiny was the latest of problems for the CDC ombuds office. According to the Atlanta Journal Constitution:

The CDC ombudsman's office has been controversial from the start. That's because of the agency's decision to initially hire two contractors from Carter Consulting to serve as temporary ombudsmen on a one-year, $259,000 contract.

The contracting firm drew immediate distrust from some CDC staff who questioned the contractors' independence because the Tucker firm is owned by Joseph Carter, who retired in 2004 after being a top management official in the CDC director's office.

According to the most recent available data, the CDC ombuds office received 169 visits in its first nine months of operation. (Atlanta Journal Constitution.)

So it seems that Dr. Coburn's message to his disgruntled colleagues (who are charged with protecting the nation's health and safety) is: Suck it up, we need every penny for war spending.

Prior post: Coburn Amendment Would Defund CDC Ombuds.

New Ombuds at St. Bonaventure

St. Bonaventure University has appointed Dr. Gary B. Ostrower as its new ombuds officer, replacing Bernard Brodsky who established the office in Fall 2005. Ostrower has authored three books on the history of international organizations, and has been a history professor at Alfred University. Ostrower earned his bachelor’s degree from Alfred University, and a master’s and a doctorate from the University of Rochester. Ostrower is also the ombuds for Alfred University. (SBU News.)

North Dakota State U. Considering Ombuds

A recent story in the Chronicle of Higher Education highlighting NDSU’s lack of women among tenured faculty has prompted the land grant university to reexamine a proposal for an ombuds office. Since at least 2004, the University Senate has discussed an ombuds program (based on UC Irvine's office) with no results. The senate now plans to survey the campus in January to find out what people think of adding an ombuds. (In-Forum News (Fargo); NDSU University Senate Minutes 11/14/05; Chronicle of Higher Ed.)

The outcome of the survey will surely depend on how the questions are written. Given that most people don't fully understand what an ombuds does, a survey with a less-than-complete explanation will be futile. More importantly, what if the survey reveals an urgent need by just a small share of the population? Must a majority feel frustrated before changes are adopted? Of course not. Alternative dispute and restorative justice programs should be implemented because leaders have vision and compassion. Whether the decision is based on a cost-benefit calculation or empathy for the disenfranchised few, NDSU's administration should not shirk its responsibility with a survey.

Job Posting: Kaiser Permanente

Kaiser -- which has a large, but dispersed ombuds program -- is accepting applications for a position at its medical center in Antioch, California. Health care experience is preferred. No closing date or salary indicated. (Kaiser Careers Job ID: DV.07017413, via HotJobs.)

Ombuds Blog Marks First Anniversary

The Ombuds Blog launched in November 2006. Since then, it has posted 422 items of news and information for organizational ombuds. The site has garnered 14,000 hits from 5,800 visitors. The majority of visitors (59%) return and 70 people have signed up for daily email updates via Feedblitz. Reflecting the growth in the profession, 50 ombuds jobs have been posted and 14 new ombuds announced. The site also features links to 281 ombuds offices in corporations, higher education, government, health care, NGO's and school districts.

The highest number of hits came on June 18, which featured stories about:

• A Federal District Court respecting the confidentiality of the ombuds office at Marquette University;
• The governor of Tennessee moving ahead with hiring an open records ombuds;
• The Ombudsman for Citizenship and Immigration Services criticizing FBI delays in reviewing immigration applications;
• Public outcry over the ombuds at Eastern Michigan University withholding details of a murder investigation;
• A profile of the new ombuds at University of South Florida; and
• A job posting for the ombuds office at the Stanford School of Medicine.

(The increased traffic was also due to a story posted two days earlier revealing that a prestigious law firm had secretly advised owners of the Wall Street Journal to consider an ombuds to protect the paper's independence and integrity if it was sold to Rupert Murdoch.)

In its first year, the Ombuds Blog also tracked legislation to:

• Create a federal ombuds for accounting oversight;
• Require intellectual diversity ombuds for several state universities;
• Implement a federal open records ombuds;
• Establish an ombuds office for the Red Cross;
• Create a privilege for ombuds in Texas;
• Open an ombuds office for the Department of Defense;
  
• Defund the Centers for Disease Control ombuds office; and
• Establish an ombuds for college accreditation issues.

Thanks again for all of your support. Please do not hesitate to submit items that have been overlooked.

IOA Training in Las Vegas

The International Ombudsman Association will offer training sessions for new and experienced ombuds at the The Imperial Palace Hotel in Las Vegas, March 3-7, 2008. This will be the only training opportunity in the Southwest in the foreseeable future. "Ombudsman 101" will be offered March 3-5 and is designed for new ombuds or those seeking information about the organizational ombuds role. ("Ombudsman 101 Plus" will not be offered.) On March 6 and 7, there will be specialized courses in "Conflict Management Across Cultures" and "Coaching Strategies for Ombudsmen." (IOA Training Info.)

Update: DC Schools Ombuds Confirmed With Increased Budget

The Washington DC Council has confirmed Tonya Vidal Kinlow as the first public schools ombuds for District. At the hearing, Kinlow said that office would have four employees besides herself, not three as first discussed, and operate with a budget of almost $500,000 rather than the initial amount of $400,000. (WJLA News.)

Related posts: DC Schools Appoint First Ombuds; More Details Emerge Regarding DC School Ombuds.

Sen. Grassley Endorses Red Cross Ombuds

Earlier this month, Senator Chuck Grassley met with the chairs of the Red Cross Board of Governors and Independent Governance Advisory Panel to continue conversations about the recent governance changes at the Red Cross. Commenting on the Red Cross Board’s decisions, Senator Grassley said:

I'm glad to see the Red Cross taking action on the important recommendations made by an independent panel. Public confidence has been shaken, and the reform effort needs to go the extra mile to help restore it. Continued independent oversight from an ombudsman-type figure would make a positive contribution to this effort. (Red Cross Press Release.)

Although Grassley's comments seem to reflect a misunderstanding of the role for the Red Cross ombuds office, it is a welcome change from his initial antipathy toward the CDC ombuds office.

Related posts: CDC Ombuds Become Focus of Sen. Grassley's Ire; First Red Cross Ombuds Promises to Strengthen "Sacred Trust" With Public.

Negotiation Ground Rules for Writers Strike

Settlement talks between the Writers Guild of America and the Alliance of Motion Picture and Television Producers resume today. According to a blog written by writers from the Late Show, the following rules will be in effect during the negotiations:

• Each side may bring one giant inflatable animal.
• No hot-dogging or show-boating.
• During the 15 minute break, there will be a musical performance by the National Labor Relations Board's "Rappin' Mediator."
• The AMPTP must withdraw excessively unfavorable proposals if the WGA team chants "Hey hey, ho ho, corporate greed has got to go."
• Each negotiating team member must bring a covered dish.
• To determine the final internet residuals formula, the WGA will pick one of 26 silver briefcases held by models.
• The session will begin with an attempt to resolve a minor negotiating issue: the WGA wants to be able to sit at the table, while the AMPTP is demanding 100% of the chairs for themselves.

(LateShowWritersOnStrike.com.)

University of Iowa Ombuds Profiled

Cynthia Joyce, the full-time ombuds for the University of Iowa, is profiled in the campus newsletter for faculty and staff. Joyce was hired in 2005 after looking for an university ombuds job for six years. She says, "that’s a sign that universities are moving away from hiring solely from within to hiring people who are professionally trained in conflict resolution." When asked about the most positive aspect of her work, Joyce explains:

It’s tremendously satisfying when I’m able to help someone with a problem, particularly a problem that’s gone on for a long time. Problems often have been percolating for quite some time before someone decides to sit down, face-to-face, to discuss it. I also find it very satisfying to facilitate difficult meetings, to help people address issues directly and come up with a solution. I follow up on situations and that’s when I’ll sometimes hear, “Things have improved, my relationship with X is better than it’s ever been.” I get a real high when I hear that and it keeps me motivated.

Words that will resonate with any ombuds. (U Iowa Staff & Faculty News.)

Using Email in Dispute Resolution

Although the use of email by ombuds remains limited because of confidentiality concerns, disputants continue to rely on email to discuss their concerns. Ombuds therefore should coach their visitors to use email more effectively. David A. Hoffman, a mediator, arbitrator and collaborative law attorney, provides some guidelines for using email and for overcoming the inherent problem of misinterpretation that can derail negotiations. He observes that "in a medium such as email in which there is such a narrow bandwidth for emotion to be expressed, communication of positive emotion must be intentional and robust in order to be unambiguous." He offers these examples of positive elements for an email:

• Personal salutation – using the other person's name is a signal of respect;
• Appreciation – a sincere "thank you" is always welcome;
• Taking the recipient’s prior message seriously;
• Openness – such as a request for discussion;
• Acknowledgment - "I know you’re busy";
• Flexibility – "please call when you have a chance";
• Validation of the parties’ endeavor and common commitment;
• Optimism – "looking forward to talking to you"; and
• Personalisation – signing one’s name rather than just ending the message with a signature block.

"Because email is such a new medium," Hoffman says, "the techniques for successful communication via computer may be less intuitive and require more conscious attention." (Mediate.com.)

Perspective on Ethical Standards for Federal Mediators and Ombuds

On November 8th the Federal Interagency ADR Working Group (IADRWG), Contracts and Procurement and Workplace Conflict Management Sections, sponsored a presentation on Ethical Standards for Federal Mediators and Ombuds. Howard Gadlin, who is the Ombudsman and Director of the Center for Cooperative Resolution at the National Institutes of Health, explained how the ethical standards for ombuds differ from those for mediators. Gadlin articulated the ombud's unique dilemma of being the "inside outsider," where the virtues of the job can quickly become liabilities. A summary of the event is available from the American Bar Association, Section on Dispute Resolution. (ABA DR Section.)

Chronicle of Higher Ed Highlights UNT as Example of Ombuds Growth

The Chronicle of Higher Education announced the appointment of Belinda Newman as the new ombuds at the University of North Texas and noted:

North Texas is not alone in creating and expanding the role of campus ombudsman in recent years. The International Ombudsman Association points to recent master's thesis by a Cornell University student, Mary J. Newhart, which took note of "a rapid growth in the number of ombudsmen offices" on U.S. campuses. Ms. Newhart identified more than 200 practicing ombudsmen at colleges nationwide, a significant increase over earlier published estimates that put the figure at 120 to 150. (Chronicle of Higher Ed.)

Unfortunately, the lede was "Expanded Arbitration." Drat!

Related posts: New Research Shows Strong Growth in Number of University Ombuds; U. North Texas Appoints Ombuds and Expands Office.

Howard County Schools Hires New Ombuds and Plans New Limits on Authority

Earlier this month, the Howard County Public School System introduced Rosemarie Dennison as its new ombuds. Dennison began on November 6 and will work 24 hours per week at an annual salary of $30,240. Dennison is the former head of community advisory group and her son is a student in the school system. Dennison is a licensed graduate social worker with a Masters Degree from the University of Maryland and she also is certificated in mediation. (HCPSS News; Columbia Flier.)

Meanwhile, the HCPSS Board of Education is set to significantly revise its policy defining the ombuds office. In some respects the changes are appropriate, including clarification that the ombuds is not an agent for notice and an explicit emphasis on timely problem resolution. In addition, the ombuds office will now serve school employees.

Other proposed revisions, however, are troubling, including:

• Removed references to the independence of the Ombudsman;
• Added responsibility for policy input;
• Added requirements to maintain confidential records and databases;
• Added requirement will "champion Board policies and systemwide goals, procedures, and initiatives"; and
• Removed any reference to TOA or other ombuds professional standards.

A hearing on the proposed changes is set for November 29. (HCPSS Report on Ombuds Policy Changes; Baltimore Sun.)

The pending decision to move away from the professional standards of practice is both unusual and unexpected.

Prior posts: Job Posting; Howard County Schools Reviewing Applications.

U. North Texas Appoints Ombuds and Expands Office

The University of North Texas has named Belinda K. Newman as its new Ombuds. With Newman's appointment on December 10, 2007, the UNT Office of the Ombuds will expand its service to include staff as well as faculty. Newman earned her bachelor's, masters and doctoral degrees from Texas A&M and has more than 25 years of higher education experience in Texas. Most recently, Newman served as provost of the Collin Community College District's Preston Ridge campus. Newman earned a mediation certificate from CDR Associates in Colorado and has experience in mediation and dispute resolution. She also has worked as a legislative aide and intern in the Texas Legislature. (UNT News.)

House Bill Would Create College Accreditation Ombuds

The House Education and Labor Committee released a long-awaited bill to address the soaring price of college and remove other obstacles that make it harder for qualified students to go to college. The 747-page College Opportunity and Affordability Act of 2007 (HR 4137) offers a wide range of proposals covering student loan ethics, financial aid simplification, accreditation, help for students with disabilities, and more. The bill would also create a new federal ombudsman to intervene in disputes related to accreditation. (Inside Higher Ed;
Chronicle of Higher Ed; HR 4137 History; Bill Text.)

Job Posting: Kaiser Permanente

Kaiser is seeking a part-time Healthcare Ombuds/Mediator for San Diego, CA. The position requires an advanced degree, training and relevant experience as an ombuds or mediator. Clinical experience is also preferred. No salary or closing date. (HotJobs.)

As far as I can tell, this is the first, part-time ombuds-only position outside of higher education. Although I can't understand why Kaiser doesn't need a full-time ombuds in San Diego, I am glad it is not requiring the person to wear two hats.

Job Posting: Eaton Corp.

Eaton Corporation has an opening for a Field Ombudsman serving Latin America and the Caribbean. Although the ombudsman position is designed to be a neutral dispute resolution practitioner who provides informal, independent, and confidential assistance to all employees, the position also "will do fact-finding and assist with problem resolution of issues between employees and the organization." An advanced degree, work experience, and proficiency in Spanish, Portuguese, and English is preferred. No salary or closing date indicated. (iHispano.com.)

Job Posting: Ramapo College

Ramapo College in New Jersey is looking to hire a half-time ombuds to serve staff, faculty and students. The position reports to the president and adheres to IOA standards. No closing date or salary indicated. (Ramapo College, position no. 1689, via HigherEdJobs.)

Update: Tenn. Appoints Open Records Ombuds

Tennessee State Comptroller John Morgan has appointed Ann Butterworth, one of his deputies, as director of the newly created Office of Open Records Ombudsman. Butterworth will wear two hats and continue as assistant to the comptroller for public finance. Butterworth, who has worked for the Comptroller’s Office since 1987, has a law degree from Vanderbilt University and a Bachelor of Arts degree from Duke University. Elisha Hodge, who currently serves as assistant general counsel for the Tennessee Department of Health, was also hired as the open records specialist. The Tennessee Legislature approved $100,000 to fund the ombudsman office under the State Comptroller, but has not defined the position's responsibilities. (Associated Press, via WBIR; News2WKRN.)

Prior posts: Tenn. Gov. Opposes Plan to Fragment Responsibilities of New Open Records Ombuds; Tenn. Gov. Hopes New Ombuds Office Will Reduce Lawsuits.

Auburn Faculty Revives Effort to Create Ombuds

The Auburn University Senate has renewed its call for a university ombudsperson for faculty, staff and other employees with internal conflicts. A similar resolution passed more than a year ago was never enacted by then-President Ed Richardson. The current University President Jay Gogue has expressed support for the position and requested the resolution be resubmitted. The proposal is expected to come before the Senate for a vote at its next meeting on January 15, 2008. (Auburn Plainsman.)

Prior post: Peek at the Long Playing Effort to Create an Ombuds Office at Auburn University.)

Congressional Effort to Create FOIA Ombuds at Impasse

Negotiations between House and Senate on an overhaul of the Freedom of Information Act have stalled and it appears likely the legislation will not be passed this year. The conference committee has been unable to resolve legislative differences involving the recovery of attorney fees if requesters succeed in suing to force release of information. There appears to be little disagreement over the the House and Senate provisions that would create an ombudsman to mediate FOIA disputes. (GovernmentExecutive.com.)

Prior posts: Senate Approves FOIA Bill, Including Ombuds; Coalition Advocates Federal FOIA Ombuds; Are Ombuds the Solution to FOIA Disputes?

Still More Annual Reports

Here are links to two more annual reports by ombuds offices for the past calender or fiscal year:

• Claremont Graduate University
• Internet Corporation For Assigned Names and Numbers (ICANN)

Prior posts Annual Report Round-Up, More Annual Reports.

ENOHE Conference in London

The European Network for Ombudsmen in Higher Education will hold its sixth annual conference in London, April 15-17, 2008 (which overlaps the IOA conference in Boston). The theme is "Universities, Students and Justice." The event is hosted by the Office of the Independent Adjudicator for Higher Education for England and Wales and sponsored by Clifford Chance. (ENOHE Info; Event Flyer.)

Job Posting: African Development Bank Group

The multilateral development bank is seeking applications for the second of two ombuds positions. The job is limited to a term of five years (including the initial three years contract) and is located in Tunisia. Selection criteria include a Master’s degree or equivalent; preferably at least seven years of experience; ability to communicate and write in English or French; and competence in standard software applications. No salary information available; applications are due by November 30. (ADBG Vacancy Notice.)

Update: CDC Ombuds Funding Safe

The Senate did not incorporate an amendment to the DHHS appropriations bill that would have defunded the Centers for Disease Control Ombuds Office. A conference committee report on the House and Senate bills is pending. (HR 3043 status.)

Prior post: Coburn Amendment Would Defund CDC Ombuds.

Job Posting: Dell Inc.

Dell is hiring an "Ombuds Consultant" for its ombuds office in Round Rock, Texas. No salary or closing date indicated. (Dell Careers, job id. no. 07000I54.)

Carole Houk Awarded 5-Year Contract With Dept. of Interior

Carole Houk International has been awarded a five-year contract to provide conflict management and associated support to the U.S. Department of the Interior. Houk will support the Department's Office of Collaborative Action and Dispute Resolution in its implementation of an integrated conflict management system that emphasizes cooperative problem-solving techniques such as training, mediation, facilitation, conflict coaching, ombuds services, and alternative dispute resolution.
(Earth Times; Carole Houk International.)

Chevron Ombuds Mischaracterized in Press

A federal jury in San Francisco has found Chevron Corporation liable for retaliation and wrongful termination and awarded $5.5 million to a former employee. Unfortunately, in recounting the history of the employee's case, most media reports mischaracterize the role and involvement of Chevron's ombuds:

According to her complaint, in 2001 Pande [the employee] began to suffer harassment and discrimination at the hand of Mitchell [her manager]. By March 2002 Pande complained to Mitchell's supervisor, James Johnson, about Mitchell's conduct. Johnson did not investigate, according to the complaint; rather, Pande was given three choices: leave the company, leave the group, or stay for up to 18 months and get along with Mitchell. Later she filed a formal complaint against Mitchell with a company ombudsman. (Sacramento Business Journal [emphasis added].)

In fact, Chevron's ombuds practices to IOA Standards and would not have formally received such a complaint. The misinformation appears to have originated in a written decision by the appeallate court months before the matter proceeded to trial. (Pande v. Chevron Corp., 2007 U.S. Dist. LEXIS 3247 [subscription only].) At that point, it's hard to unring the bell.

National Mediation Board Ombuds to Address NJ Conference

Dan Rainey, the ombuds for the National Mediation Board, will be a featured speaker at the New Jersey Mediators' Conference November 3. Rainey will discuss “Culture & Mediation” with Julie Morelli, a Virginia based mediator. (NJAPM; Press Release.)

Profile of Northern Illinois University Ombuds

The NIU newspaper published a profile of Tim Griffin, who has served as the University Ombudsman since 1991. Although the article omits Griffin's extensive administrative experience, it reveals that he worked as a piano tuner and technician, a lumberjack, a short-order cook at an A&W Root Beer restaurant and pumped gas. (Northern Star.)

More Annual Reports

Here are four more ombuds offices that have issued reports for the past calender or fiscal year:

• Louisiana State University
• Northern Illinois University
  
• Small Business Administration
• University of California, Berkely (Staff)

Related post Annual Report Round-Up.

U. North Texas Down to Four Ombuds Candidates

The University of North Texas have narrowed the search for a new ombudsman from 66 to four and plan to recommend a candidate to President Gretchen Bataille by next Friday. The final candidates for the position are retired professor from the University of Texas Health and Science Center Jeffrey Kreisberg, Stephen F. Austin State University professor Mark Ludorf, Auburn University Critical Care Program professor Jim Wohl and Provost at the Preston Ridge Campus at Collin County Community College Belinda Newman. (North Texas Daily.)

Update: DC Schools Appoint First Ombuds

Washington DC Mayor Adrian M. Fenty has announced the appointment of Tonya Vidal Kinlow as the first ombuds for public education and the final major appointment of his education team. Kinlow is a former DC school board member and was, most recently, vice president for Government Relations for the District of Columbia Hospital Association. She has been a public policy advocate for the National Medical Association and the American Society of Anesthesiologists. Kinlow holds a Bachelor of Arts in political science from Loyola University in New Orleans and a Master’s degree in public administration from American University. Although Kinlow was not initially an applicant, her work with the search committee lead the committee to encourage her to apply. Subject to confirmation by the D.C. Council, Kinlow will earn about $135,00 and begin in December. (DC Press Release; Washington Post.)

Prior posts: DC Mayor's School Plan Includes Ombuds; More Details Emerge Regarding DC School Ombuds; DC Schools Struggle to Hire Ombuds.

ICANN Ombuds Publishes Guide to Evaluating Ombuds

Frank Fowlie, the ICANN Ombudsman, has produced a guide entitled “A Practitioner’s Guide to Evaluating Ombudsman Offices.” The how-to manual covers organizational, classical, executive and hybrid ombuds and provides suggested strategies for evaluating and reporting. The guide also provides a framework for applying international technical standards and developing metrics. (ICANN Ombuds Blog.)

As IOA wrestles with certification, this thorough guide may become an important treatise for organizational ombuds.

California Fires Shutter Ombuds Offices

The fires raging across Southern California have closed ombuds offices at several institutions: UC San Diego, San Diego State University, and California State University San Bernardino, and San Diego Unified School District. Most campuses are expected to be closed through the end of the week. (Chronicle of Higher Ed.; LA Times.)

Collectively, these offices employ ten ombuds and staff. Certainly many were evacuated from their homes, and our thoughts and hopes go out to them.

Job Posting: World Health Organization

WHO is recruiting for its Office of the Ombudsmen in Geneva, Switzerland. The Lead Ombudsman reports directly to the Director-General and has administrative responsibility for the office, including the other ombuds position. It is essential that applicants have an advanced degree and at least 15 years of relevant work experience, including at least 5 years as a mediator/ombudsman/conflict resolution manager or related organizational leadership. Applications are due by November 16. (Lead Ombudsman Posting; Ombudman Posting.)

David Miller, who has been the WHO Ombudsman since 2004, will be sorely missed by his colleagues.

Coburn Amendment Would Defund CDC Ombuds

As part of his effort to reduce earmarks and redirect spending, Sen. Tom Coburn (R-Okla.) offered several amendments to the appropriations bill for the Departments of Labor, Health and Human Services, and Education (H.R. 3043). Among these, Coburn Amendment 3320 would eliminate funding for the Ombudsman program at the Centers for Disease Control and Prevention for the 2008 fiscal year. Senators Jon Kyl, John McCain, James Imhofe, Richard Burr and Sam Brownback are co-sponsors. Coburn submitted the amendment on October 16 and a Senate vote is expected shortly. (H.R. 3043 History; Coburn Press Release.)

Clearly, this is dire news for an ombuds office that has seen more than its share of controversy in its first year of operation.

Related posts: CDC Ombuds Become Focus of Sen. Grassley's Ire; CDC Ombuds Issue Memo to Employees; Job Posting.

First Red Cross Ombuds Promises to Strengthen "Sacred Trust" With Public

Beverly Ortega Babers begins her tenure as the first Red Cross ombuds later this month. Babers will serve all stakeholders, not just employees and volunteers, but also blood donors, financial donors, disaster victims, and anyone concerned about the organization. She promises her office will be a collaborative resource for the Red Cross.

I say 'collaborative' as opposed to 'adversarial' because when you have an independent entity within an organization that is responsible for looking into the practices of the organization, there's the possibility that the relationship will be adversarial. That's not how I intend to operate. My intention is that my office will be a broker for honest feedback and positive change that might not occur absent a confidential and independent third party.

Babers will be assisted by Daniel T. Riordan, a former labor and employment attorney, who previously oversaw corporate labor relations at the IRS, and Patte Noriega, a long time Red Cross employee with operations experience. (Red Cross News.)

It's very exciting to see such a prominent organization implement an organizational ombuds office and the credentials of the Red Cross ombuds staff are appropriately impressive. Although Congressional oversight remains a concern, the Red Cross ombuds are well positioned to influence policymakers and encourage the creation of more ombuds programs.

Prior posts: Bush Signs Legislation Creating Red Cross Ombuds; Red Cross Head Responds to Criticism Over Appointment of Ombuds.

Travelers Pre-Screening Program Includes Privacy Ombuds

Verified Identity Pass, Inc. -- the largest passenger pre-screening provider -- has incorporated a privacy ombuds into its Clear Registered Traveler program. (Travelers who are pre-screened and pay a fee to Clear may shortcut TSA lines at about a dozen airports.) Clear has appointed UC Berkeley Law Professor Paul Schwartz as an independent, outside Privacy Ombudsman. According to the company's website:

He will be identified to members as the person to contact if a member has a privacy complaint or privacy problem with administration of the Clear system or fidelity to our published Privacy Policies. The Independent Privacy Ombudsman is empowered to investigate all privacy complaints, gather the facts, and respond to members, as well as to post responses publicly and prominently on our website. He will also provide Clear's management with recommendations for resolving disputes in keeping with our Privacy promises. (Clear's Ombudsman; Clear's Privacy Policy.)

The ombuds may also be able to post his findings on Clear's website without interference from the company. (ConsumerAffairs.com.)

It's reassuring to see that Clear has designated an independent ombuds, especially one with Schwartz's privacy credentials. However, it is not clear whether or not the Privacy Ombudsman will comply with IOA or USOA standards. (Thanks, Rachel.)

Coaching Bullies

Ombuds are regularly consulted by visitors who allege they have been bullied. Ombuds can draw upon a growing body of materials to coach the "victim" and provide updard feedback. Coaching the "bully" is more rare and articles correspondingly scarce. Executive consultant Lynne Eisaguirre of Workplaces That Work has some excellent advice that begins with a simple question for the bully: "Are you safe to confront." (Mediate.com.)

New Interim Ombuds at UC Riverside

The University of California, Riverside has appointed Indu Sen as Interim Campus Ombuds. Sen graduated from UCR in 1997 and then earned a JD from the University of San Diego Law School in 2001. Sen is a LLM candidate at Pepperdine University School of Law's Straus Institute for Dispute Resolution. Most recently, she worked in the ombuds office at UC Irvine.

Related post: New Ombuds at UCLA.

Texas Tech Considering Faculty Ombuds

At Texas Tech, the first action item at the first Faculty Senate meeting was discussion of a faculty ombudsman. (The university currently has ombuds only for students and staff members.) After hearing from Nathanael Haddox, ombuds for staff members, the senate passed a motion to hire a full-time faculty ombuds. In light of the president's later concern that a full-time position might be difficult to fill, the senate has now agreed to make the position part-time or full-time. Final approval of a revised job description for the senate ombuds is expected next month. (Daily Toreador.)

I don't really understand why it would be easier to recruit for a part-time position.

California College to Create Ombuds in Response to Grand Jury Report

In August, Santa Rosa Junior College's Board of Trustees agreed to "consider the grand jury report recommendation on the employment of an ombudsman." (Board Agenda, see p. 7, Agenda Item 9.) This week, the college began accepting applications for a position to support a new department, which includes an office of "Ombudsperson Services." (Santa Rosa Jobs.) Efforts to locate other information regarding the grand jury report or how the new office will be structured have been unavailing.

Update: Howard County Schools Reviewing Applications

The Howard County Board of Education is reviewing 26 applications for ombudsman, a position that has been vacant for the past four months. At its next meeting, the school board will set a new policy for the ombudsman, which will include an official performance evaluation - something that has been missing from the position. A board member stressed that none of the policy changes is tied to the performance of the district's first ombudsman, Robin Shell. (Baltimore Sun.)

Prior job posting: Howard County Schools.

Baylor to Reinstate Faculty Ombuds Position

Baylor University's Faculty Senate passed a proposal to reinstate the position of faculty ombudsperson. The ombudsperson "serves to facilitate resolution of problems, questions or disputes for the faculty in an informal, impartial and confidential manner," according to an approved draft of the proposal to reinstate the position. A committee of faculty and administration appointees will accept applications and conduct interviews. (The Lariat Online.)

Update: UNT Down to Finalists

The University of North Texas is considering four finalists being for its ombudsperson position. Candidates will visit the campus between October 15 and 22 for open forum interviews. (UNT InHouse News.)

Prior job post: University of North Texas

DC Schools Struggle to Hire Ombuds

A small pool of qualified applicants has slowed efforts to hire the first ombuds for the Washington DC public schools. Mayor Adrian Fenty said he won’t rush his national search, but activists are growing impatient. "The challenge has been in finding the absolute right match," said Deputy Mayor for Education Victor Reinoso, who has oversight of the ombudsman’s office. (DC Examiner.)

Prior post: More Details Emerge Regarding DC School Ombuds.

Former IMF Ombuds Passes

Robert O. Harris, who served as the ombudsman for the International Monetary Fund from 1984 until 1989, has died in Washington, DC. Harris was a labor lawyer who worked as an arbitrator and mediator, primarily in the airline industry, and was a past chairman of the National Mediation Board. (Washington Post.)

McMaster U. Ombuds Profiled

Shelley Lancaster has been the ombuds for McMaster University in Hamilton, Ontario, Canada, since establishing the office in 1998. Carolyn Brendon joined the McMaster ombuds office in 2003. Their work as dispute resolution experts is the subject of an article in the university's newspaper. Both Lancaster and Brendon agree that in some ways inquiries from professors and administrators are the most heartening because they demonstrate a commitment on the part of the University to ensure fair treatment for all its members. (McMaster Daily News.)

U. Missouri Plans "Intellectual Diversity" Ombuds

The trustees of the Univeristy of Missouri (known as curators) have approved a plan to protect intellectual pluralism. Each of the four UM campuses will designate an ombudsman to receive student complaints about instructors they think have discriminated against them based on their viewpoints. The ombudsman would work with complainants to resolve their issues, which could include conducting inquiries. The ombudsman on each campus will maintain records of all complaints and prepare a year-end report. (Belleville-News Democrat; Board of Curators Archive.)

It appears that the University of Missouri is the only institution to permit a conservative interest group to redefine the ombuds profession.

(Related posts: Missouri House Committee Passes "Intellectual Diversity" Bill; UMKC Prof Opposes Intellectual Diversity Ombuds; More States Considering Academic Ombuds for "Intellectual Diversity".)

Student Trustee Seeks Reinstatement of Ombuds at U. Illinois Campus

The University of Illinois, Urbana-Champaign eliminated its ombuds office in the early 1990s due to budget cuts. Now Chime Asonye, a student represenative to the board of trustees, seeks to revive it. Asonye recently sent a memo to Chancellor Herman's office asking why the position was originally cut and whether he would consider reviving it. Stephen Grabow, faculty ombudsman at the University of Kansas, said he was surprised to hear that an ombuds office would disappear. (Daily Illini.)

Job Posting: Merrill Lynch

The financial services company is accepting applications for a "Confidential Workplace Advisor" in its Office of Diversity in New York. Although not an ombuds in name, the position serves as a "confidential, independent and neutral advisor to GWM employees to discuss workplace issues and to help the employee identify options and resources available to him or her for the resolution of such issues." Experience in dispute resolution, including work as ombuds or mediator, is required. No closing date or salary indicated. (Merrill Lynch, Job: IRC48346, via Monster.)

How to Give Criticism

Blogger Leo Babauta writes about habits to achieve goals. His latest post deconstructs the process of giving criticism. His advice is easily summarized: "Instead of criticizing, which is rarely taken well, offer a specific, positive suggestion." Nonetheless, his thoughtful and succinct post is worth reading and passing along. (ZenHabits.)

New Ombuds at UC Santa Barbara

The Ombuds Office at the University of California, Santa Barbara has hired Kirsi Aulin as an Associate Ombuds. Aulin earned a B.A. in French Literature from Bryn Mawr College and an M.S. in Counseling Psychology from California State University at Northridge. She is also a Licensed Marriage and Family Therapist. Most recently, Aulin worked with UCSB students at Student Health Service. (Thanks, Priscilla.)

Related Job Posting: UC Santa Barbara.

Tyco Touts Ombuds Program

In an interview Matthew O. Tanzer, Tyco's Vice-President and Chief Counsel Compliance and Regulatory Affairs, said that the ombuds office is an important resource for the company:

The Ombudsman and Assistant Ombudsman are part of the team and handle calls and emails relating to concerns raised by employees and others. The Ombudsman officially reports to the Audit Committee of the board. This is important in that it gives her a direct line of communication to our board. On a day-to-day basis she reports to me. We have a very active ConcernLine, which is what we call our hotline for reporting concerns, and we encourage its use globally.

The interview was published in the Metropolitan Corporate Counsel, a monthly newsletter for corporate counsel, including the general counsel and corporate law departments of Fortune 1000 companies. (MetroCorpCounsel.)

(Prior post: Tyco Job Posting.)

U. Houston's New Ombuds Profiled

As Teri Elkins Longacre completes her first year at the University of Houston, she is the subject of an interview in UH Today. Her office was created in response to a proposal from the Faculty Senate and Staff Council and has been supported by the administration. Longacre earned a doctorate in management from UH in 1995 and a J.D. from the UH Law Center in 1997. (UH Today.)

U. Colorado Ombuds to Present Program on Incivility at U. Arizona

On January 31, 2008, the Ombuds Office at the University of Arizona will present a seminar on "Incivility in Academia: An Ombuds Perspective." The program will be lead by Mary Chavez Rudolph, Ph.D., Associate Director of the Ombuds Office at the University of Colorado Denver Health Sciences Center and Tom Sebok, M.Ed., Director of the Ombuds Office at the University of Colorado Boulder. (UA Ombuds.)

Pace Ombuds Office Profiled

The campus newspaper at Pace University published a thorough profile of the university's ombuds office. The office marked its 10-year anniversary of providing ombuds and mediation services to faculty, students and staff. University ombuds John S. Barkat, who has been with the office since it has opened in 1997, is assisted by Patricia Barnes, Jeanne Marie Madison and Susan W. Coleman. (Pace Press.)

Tenn. Gov. Hopes New Ombuds Office Will Reduce Lawsuits

Tennessee Governor Phil Bredesen said Wednesday that he hopes a newly created ombudsman position will help avoid the need for open records lawsuits similar to a recent successful action by the Knoxville News Sentinel. Bredesen considers the ombuds as a go-between for people to who lack the resources to gain access to public information. But the governor acknowledged that no official can prevent the need for future lawsuits. Earlier this year, Tennessee legislature approved $100,000 to create the ombudsman and a special committee is still considering what provisions for the ombudsman need to be written into law. (AP.)

(Prior post: Tenn. Gov. Opposes Plan to Fragment Responsibilities of New Open Records Ombuds.)

UMass-Amherst Ombuds Comments on Student's Lawsuit

A federal court has thrown out a 15-count lawsuit filed by a student against the University of Massachusetts at Amherst. Brian Marquis had argued that his "A-" in political philosophy, was reduced to a "C" because of the class curve. Although District Court Judge Michael A. Ponsor dismissed the suit, Marquis said he is considering an appeal to the US Court of Appeals for the First Circuit. Catharine Porter, the UMass-Amherst ombudsman and a defendant in the suit, said that Marquis's complaint was the only one she was aware of over a disputed grade in 30 years at the university. "If every student that didn't like his or her grade started to do this, we'd have to hire, I don't know, 25,000 attorneys," Porter said. (Boston Globe.)

Job Posting: UC Irvine

The University of California, Irvine, is accepting applications for an associate ombudsman. The position will be part of the large UCI office providing ombuds and mediation services to the entire campus community in compliance with IOA standards. A master's degree or bachelor's with relevant experience is desired. Salary range: $58,262-76,729; no closing date. (UCI Jobs, Req No.: 2007-1285.) (Thanks, Indu.)

(Related posts: UC Irvine Appoints Ombuds Office Director.)

New Ombuds at Mt. Holyoke

Mount Holyoke College welcomed Carol Stewart as its new ombudsperson this summer. Stewart has worked in conflict management for more than 14 years and is studying for a master's defree in public policy and public administration at UMass. "Carol's warm, dynamic presence will no doubt be felt immediately. She is a terrific addition to our community," President Joanne V. Creighton said. (MHC News.)

Job Posting: Cleveland Clinic

Cleveland Clinic Health System, one of the largest private medical centers in the world, is seeking applications for an ombudsman. The ombuds office serves patients and family members with concerns about medical services at Cleveland Clinic Foundation Main Campus, Family Health Centers, and affiliates. No salalry or closing date indicated. (HealthCareSource.)

Job Posting: Federal Student Aid

The FSA Ombuds is accepting applications for a program specialist in Washington, DC. The incumbent is responsible for managing customer complaint cases by receiving, reviewing and attempting to resolve complaints from student loan borrowers. The position pays $46,041-72,421 and applications are due by October 15. (USAJobs.)

Call for IOA Conference Presentations

The third annual International Ombudsman Association conference will take place in Boston April 13-16, 2008. The theme, "Making a Difference—The Ombudsman Impact," is intended to help attendees increase awareness, knowledge and skills in order to become more effective catalysts for change within their organizations. The Conference Planning Committee is now accepting presentation proposals and suggestions for presentations through October 12. (2008 Conf. Info.)

Meeting of Southern California Ombuds

The Fall caucus of Southern California ombuds will be hosted by the Los Angeles World Airports Ombuds Office on Tuesday, October 30. The theme of the meeting is "Protecting the Ombudsman Confidentiality Privilege." Find out how your methods of communication, marketing and office procedures can make or break a challenge to your confidentiality. Lunch will feature presentations by special guests from legal departments. (So Cal Ombuds Blog.)

New Ombuds at UCLA

The UCLA Office of Ombuds Services has announced the appointment of Tom Kosakowski as Associate Ombudsperson for the campus and Ombudsperson for the Center for Health Sciences. Previously, Tom established the ombuds office at Claremont Graduate University and was the interim director for the ombuds office at Riverside.

Iona's New "Ombuds Office" Isn't

Last week, I was excited to learn that Iona College had opened an ombuds office. The private college in New York is well known: it has been named one of America's "Best Colleges" by US News & World Report, and it's men's basketball team went to the 2006 NCAA Tournament. Since it is rare for a small school to invest in an ombuds office, I wanted to spread the news. Then, I read the college's website, which offers this definition:

OMBUDSPERSON: Ombudsperson means the employee designated to coordinate Iona College’s effort to comply with the Iona College Harassment and Discrimination Policy, Title VII of the Civil Rights Act, Title IX of the Educational Amendments of 1972, the 1980 implementing regulation, Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act of 1990 and any memorandum, directives, guidelines, or subsequent federal or New York state legislation regarding harassment and discrimination that may be issued or enacted. (Iona College Office of the Ombudsperson.)

There is absolutely no assurance that the office is independent, impartial or confidential -- the essential characteristics of an ombuds. (See ABA Standards, p. 2.) Moreover, Iona's human resources director serves as the "ombudsperson." Clearly, this is an ombuds office in name only. It does not comply with either the IOA Standards or the USOA Standards. Instead, it seems to be little more than a compliance office.

Simply by existing, Iona's "ombuds office" devalues the good reputation that IOA and USOA and their members have created and seek to enhance. Iona's alumni will carry a profound misunderstanding of the ombuds profession into the world. Casual Internet users will be confused if they compare Iona's definition with other ombuds offices. In a worst case scenario, if Iona's office is involved in litigation, legal protections for the profession could be eviscerated.

IOA should reach out to Iona to encourage compliance with the professional standards or to urge that the college discontinue the use of the term ombuds. (Since I am not a member of USOA, I cannot presume to opine on its response.) The profession can no longer afford to turn a blind eye to this sort of misrepresentation. The consequences could be disastrous.

New Faculty Ombuds at Michigan

The University of Michigan has appointed Michael Welsh, professor of cell and developmental biology, to succeed Bonnie Metzger as faculty ombuds. Previously, Welsh served 11 years as an ombuds in the medical school. "I think one of the most important facets of the job is to gather information so you can offer reasonable suggestions," said Welsh. The appointment is half time. (The University Record.)

New Ombuds Office at Carleton College

The Minnesota liberal arts college opened an Ombuds Office for faculty and staff this fall to provide confidential, impartial, objective, and informal alternative for resolution of work-related concerns. The first ombuds, Joanne Mullen reports directly to the Vice President and Treasurer of the College. Previously, Mullen acted as Carleton’s Sexual Harassment and Sexual Assault Consultant. (Carleton Ombuds Office.)

New Ombuds Office at Houston Community College

With relatively little publicity, the third largest community college system in the country has established an ombuds office for faculty, staff, and administrators. According the its website, the office is reports to the Chancellor and adheres to the Code of Ethics of the International Ombudsman Association. Remmele Young will serve as the ombuds, while continuing to as HCC director of government relations. Young earned his Juris Doctorate and Bachelor’s of Arts degrees from the District of Columbia School of Law and the University of South Carolina, respectively. (HSSC Ombuds Office.)

Job Posting: Princeton

Princeton University is accepting applications for an Associate Ombudsperson to replace Nick Deihl. The position provides administrative support for the office and back-up for the University Ombuds Officer by advising visitors, making presentations and mediating. The incumbent, "Must comply with the International Ombudsman Association Code of Ethics and Standards of Practice, and the Princeton University Ombuds Office Terms of Reference." No closing date or salary indicated. (Princeton Jobs req. no. 0700722.)

Deihl will be joining the ombuds office at the National Institutes of Health.

Western Kentucky University to Create Ombuds Office

WKU President, Gary Ransdell, says he plans to appoint an ombudsman by next spring. According to a job description (which has not yet been posted) the ombuds will serve as a counselor for faculty who have a conflict or grievance with their co-workers. Faculty may begin making nominations in mid-October. (WKU Herald.)