- Complainants felt that their problems were not adequately pursued;
- Ombuds website design and content were lacking; and
- Ombuds staff were insufficiently trained.
Although this study looked only at classical Ombuds, it serves as a reminder about the issues that are important to visitors. Organizational Ombuds should pay heed.
Related posts: British Panel Recommends Higher Education Ombuds Programs; Persistent Complaints to Ombuds Offices.