The current issue of the Harvard Business Review has two features of interest for ombuds. Mary Rowe, ombuds at MIT, comments on how management and directors should respond to a whistle-blower’s lawsuit arising out of a flawed system for uncovering misconduct. (Why Didn't We Know? subscription.) In a feature article, Ben Heineman, Jr., draws on his experience as general counsel for GE and advocates for an ombuds system to allow employees to lodge concerns anonymously and without fear of retaliation. (Avoiding Integrity Land Mines subscription.)
(Note: GE's ombuds program is definitely not IOA-compliant. According to its website, "Employees are subject to discipline if they fail to report a known or suspected concern [to the ombudsman].")
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