The Ombuds Blog: The Role of Emotional Engagement in Dispute Resolution

January 23, 2008

The Role of Emotional Engagement in Dispute Resolution

Research indicates that emotional engagement is more important than rational reasoning in influencing people and winning their trust and cooperation. Private mediator Dale Eilerman provides some techniques for eliciting engagement in the course of conflict management. His approach provides a welcome gloss on the traditional steps employed by facilitators. (Mediate.com.)

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Organizational Ombuds

Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They are accessible to a defined population and can advocate for fairness. These unique characteristics distinguish Organizational Ombuds from Classical Ombuds, mediators, arbitrators, and other alternative dispute resolution professionals. The term "Ombuds" is shorthand for "Ombudsman," "Ombudsperson" and "Ombuds Officer," which also are used widely.

Some other variants include:

Austria -- Ombudsstelle

Brazil -- Ouvidor

Croatia -- pravobranitelji

France -- médiateur/defénseur

Germany -- Ombudspersonen

Italy -- difensore

Netherlands -- ombudspersoon

Norway -- ombudet

Poland -- Rzecznik

Portugal -- provedor

Russia -- омбудсмен

Spain -- ombudsman organizacional

Sweden -- studentombud

Switzerland -- ombudsmann

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January 23, 2008

The Role of Emotional Engagement in Dispute Resolution

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