January 16, 2017

IOA Belt Tightening Means Fewer Meals at Annual Conference

A report from the International Ombudsman Association's Treasurer, Janet Hill, says that the organization will try to cut costs at the annual conference in Minneapolis.  Despite an expected surplus for 2016, trims to the conference budget mean the end of breakfasts and lunch on the last day.


January 14, 2017

Job Posting: National Institutes of Health

For the second time in a month, the NIH Office of the Ombudsman has posted an opening for a Lead Associate Ombuds position. This time, there is even a shorter application window.

January 09, 2017

Job Posting: University of North Carolina School of the Arts

The public arts conservatory in Winston-Salem is hiring its first University Ombuds.  The part-time position will serve about 400 faculty, staff, and administrators following IOA standards. 

January 06, 2017

Ombuds Blog Poll: What was the Top Story of 2016?

At the end of December, I posted my list of the ten most important news items about Organizational Ombuds last year.  I'd like to know what you thought. Please participate in the poll located in the right panel of the blog.  You may mark as many stories as you thought belonged on the list and add comments if there were any I missed entirely.  I'll post results after the poll closes.

January 05, 2017

Job Posting: Northeastern University

The private university in Boston is hiring a part-time Ombudsperson.  The position works with faculty, staff, and administrators and starts April 1, 2017.  Donna Bishop opened the Ombuds office at Northeastern in 2011.

USDA Expands Ombuds Program for External Stakeholders

The U.S. Department of Agriculture's has announced that its Office of the Ombudsperson will undertake a new initiative to help women and Hispanic farmers and ranchers with accessing the Department's services and programs.  According to a press release, the USDA Ombuds "seeks a fair process for everyone involved and helps USDA identify and address issues relating to program access by women and Hispanic producers, ... focused strategically on ... programs in California, Missouri, New Mexico and Texas."

NC State Faculty Ombuds Posts First Annual Report

North Carolina State University Faculty Ombuds Roy Baroff has posted a report covering the creating of his office in 2015 and visitor date for the 2015-16 academic year.  He writes that, "the Case Data (for 116 cases) and Post Contact Survey (53% return rate) suggest that the office is working and a range of benefits as intended, i.e., faculty members are using the service as a confidential, independent, informal, and impartial service."

December 30, 2016

Job Posting: Transportation Security Administration

The TSA's Ombudsman Division (part of the Civil Liberties, Ombudsman and Traveler Engagement Office) is seeking two, full-time Ombudsman Specialists.  The positions serve internal and external stakeholders and about 25% travel is required. 

National Institutes of Health Confirms Acting Ombuds Director

After an eight-month search, Kathleen Moore has been selected as the Ombudsman and Director, Office of the Ombudsman and Center for Cooperative Resolution at the National Institutes of Health in Bethesda, MD. She succeeds Howard Gadlin, PhD, who retired as Ombudsman in December 2015. Moore served as Associate Ombudsman and Senior Associate Ombudsman of the Office of the Ombudsman since 2000, and has been its Acting Director since January 1, 2016. 

December 28, 2016

December 27, 2016

Job Posting: Massachusetts Institute of Technology

The private research university in Cambridge has opened a search for its next Ombudsperson. Reporting to the President, the MIT Ombuds serves as a resource for all members of the diverse MIT community, including faculty, staff, postdocs, and students -- a total population of nearly 35,000.  

December 23, 2016

The Ombuds Blog 2016 Annual Wrap-Up, Part II

This is the next installment of the year's most important Organizational Ombuds news.  The Ombuds Blog's sixth annual survey will conclude next Wednesday, December 28. 

Here are numbers four through six:

December 22, 2016

Job Posting: United Nations Development Programme

The United Nations' global development network has opened a search for a Conflict Resolution On-Call Expert.  The position reports to the Office of the Ombudsman for UN Funds and Programmes and provides Ombuds and dispute resolution services to staff members and non-staff personnel of the UN Funds and Programmes (including UNDP, UNFPA, UNICEF, UNOPS and UN Women).  The position is based "home based" for a one-year contract starting January 9, 2017.

Job Posting: U.S. Patent & Trademark Office

The USPTO has opened a search for its next Senior Ombudsman.  (The position was established earlier this year by Karen J. Dean.)  reporting to the Office of the Under Secretary, the position will lead the USPTO’s internal Ombuds program and work with senior leadership and other key stakeholders to set direction and establish policy for the program.  The position is open only to eligible full-time and former federal employees.

Job Posting: Transportation Security Administration

The TSA's Ombudsman Division (part of the Civil Liberties, Ombudsman and Traveler Engagement Office) is hiring six Program Analysts to provide Ombuds services at airports and other Administration offices.  Travel is required about 50% of the time.