April 28, 2017

ENOHE Announces Agenda for 2017 Annual Conference

The European Network of Ombudsmen in Higher Education has announced the agenda for its 13th Annual Conference in Strasbourg, France on June 28 - 30, 2017: "Higher Education Ombudsmen as Beacons: Towards a Fair and Transparent European Higher Education Area."

Job Posting: U.S. Army Medical Command

The large military hospital near Tacoma, WA is hiring an Ombudsman.  The position receives concerns about the Madigan Traumatic Brain Injury Program from patients, commanders, and senior leaders and uses "a variety of interpersonal. communication, problem solving and negotiation skills and techniques" resolve concerns.

April 27, 2017

IOA Honors Two Distinguished Emeriti

At its annual conference earlier this week, the International Ombudsman Association announced the recipients of its 2017 Distinguished Emeritus award: James Lee and Randy Williams. IOA has traditionally bestowed the award to retired Ombuds in recognition of their outstanding and dedicated service to the organization and profession.

British Lawmaker and Activist Urges Creation of National Sports Ombuds

Paralympian, parliamentarian, and BBC commentator, Dame Tanni Grey-Thompson has completed a major independent report into athlete welfare in British sport. Her report lists seven priority recommendations for improving standards and the first is the creation of a Sports Ombudsman.


IOA Publishes Survey of Ombuds Practices


The International Ombudsman Association has published a report on the current practices of its members.  Here's the summary posted by IOA:


NPR Ombudsman Reports on Internal, Organizational Issue

In a break from her usual role investigating listener complaints about news stories, National Public Radio's Ombudsman Elizabeth Jensen has released a report about the diversity of the newsroom staff at the media organization.  

April 26, 2017

IOA Board Elects 2017 Officers


Today, at its 12th annual conference in Minneapolis, the International Ombudsman Association Board of the Directors selected its officers for the 2017-18 terms:




April 22, 2017

Job Posting: Iowa State University

ISU is hiring an Ombuds Officer to fill a position vacated by Elaine Newell , who opened the office in 2008. The Iowa State Ombuds reports to the University President and serves employees and graduate students -- a total population of about 12,000.  The initial appointment is for one year, beginning as soon as possible.

Job Posting: Louisiana State University

LSU has opened a search for an Ombudsperson to restart its shuttered office.  The public university in Baton Rouge had an Ombuds program from 2006 through 2011, when it was closed due to budget cuts. The LSU assists nearly 40,0000 students, faculty, staff, and administrators in dispute resolution through informal means, which includes consulting, negotiation, and mediation. 

April 19, 2017

Ombuds Head to Minneapolis for 2017 IOA Conference

The International Ombudsman Association will convene its 12th annual conference April 21-23, 2017 at the Minneapolis Marriott City Center.  For attendees' convenience, here are links to prior Ombuds Blog articles about the event:


Outreach Efforts Pay Off for University of Arizona Ombuds

Caitlan Hendrickson, who became the the Ombuds Program Director at UA in November 2015, says that the number of visitors increased 156% in 2015-16 after she focused on publicizing the service. A recent profile offers an overview of the UA Ombuds Office and Hendrickson's philosophy.

Meet the New Ombuds for Baylor College of Medicine

Last October, the medical school named Laurel Hyle as its first Ombudsperson for students, trainees, faculty and staff.  “I’m enjoying being a part of the Baylor family and excited that I have the opportunity to blend my past experience together,” she said. “My goal for the Ombuds Office is that everyone knows this resource is available and feels welcome to access it.”

April 18, 2017

IOA Surveys Higher Education Ombuds Confidentiality for Clery Act & Title IX Matters

The International Ombudsman Association's Government & Policy Committee has released survey data from over 120 academic Ombuds showing their reporting duties under the Clery Act and Title IX.  Kouang Chan, the Director of the Office of Student Ombuds at the University of Texas at Austin, lead the project and her summary, “Survey of Higher Education Ombuds Reporting Under Clery and Title IX” is available for IOA members.  

Survey Confirms Ombuds Report of Bullying at University of Wisconsin-Madison

More than a third of its faculty have been bullied in the last three years according to a new survey by the Women in Science and Engineering Leadership Institute at Madison. The survey confirms feedback highlighted by campus Ombuds in an annual report issued in August 2016.  (Inside Higher Ed.)

NYT Article -- Ombuds May Improve Sexual Harassment Reporting

An article in last week's New York Times explored the reasons why women do not report workplace sexual harassment. "Only a quarter to a third of people who have been harassed at work report it to a supervisor or union representative, and 2 percent to 13 percent file a formal complaint," according to one analysis. The Times offers some remedies and includes an Ombuds.