December 09, 2016

Job Posting: Colorado Permanente Medical Group

The physicians group based in Denver is hiring a full-time Organizational Ombuds Officer. The position report directly to the Executive Medical Director and provides conflict resolution and problem solving services to CPMG employees following IOA standards. This is not the Health-Care Ombudsman Mediator seen in other Kaiser Permanente location, which provide dispute resolution services in patient matters, and it appears that this is a new position.

IOA Seeks Nominations for International Conference Scholarships

IOA has announced details of its annual conference scholarship program.  The financial support is offered to members or prospective members living outside of the United States and Canada, to attend IOA's 12th Annual Conference in Minneapolis, Minnesota, USA, from April 23-26, 2017. 

December 08, 2016

Job Posting: U.S. Patent & Trademark Office

The USPTO has opened a search for an Ombudsman.  Located in the Office of the Under Secretary, Office of the Ombudsman and reporting to Senior Ombudsman Karen J. Dean, the position "responds to inquiries for information or guidance regarding a wide range of organizational or employee issues [and provides] a range of highly specialized and tailored conflict resolution techniques."

IOA Training Comes to Houston in January 2017

The International Ombudsman Association will offer several training programs for Organizational Ombuds in Houston, Texas on January 23-26, 2017.  The offerings are aimed at aspiring and novice Ombuds.


December 07, 2016

Job Posting: United Nations, Uganda

The United Nations Ombudsman and Mediation Services is hiring two Conflict Resolution Officers in Entebbe.  The positions will provide Ombuds and conflict resolution services to UN field staff with workplace concerns in East and Central Africa. 

Weatherford International Opens Ombuds Office

The international oil and natural gas service company has named Delicia Perdue to serve as its first Ombudsperson. She is based in the company's Houston, Texas headquarters and a new website offers details about her role. Weatherford's Dispute Resolution Program adheres to IOA standards and covers all employees with two significant exceptions: Those who are covered by a collective bargaining agreement that does not include the [Dispute Resolution Program]; and Those working outside the United States and not governed by U.S. laws. Visitors to the website can download two different brochures. 

December 06, 2016

Job Posting: University of California San Francisco

The UCSF Office of the Ombuds is seeking experienced applicants for an Associate Ombuds job. This position will complete a four-person collaborative team and provide Ombuds, mediation, group facilitation, and training to faculty, staff, students, and trainees at the premier academic healthcare institution. 

December 05, 2016

Job Posting: University of West Georgia

UWG is hiring its first full-time Ombudsperson. The position provides neutral and impartial dispute resolution and functions independently and confidentially for all members of the University community (including staff, students, faculty, and administrators) -- a population of about 25,000. 

2016 Ombuds Report from University of Toronto Highlights Student Mental Health Issues

In her annual report, covering the 2015-2016 academic year, U of T University Ombudsperson Ellen Hodnett called out systemic issues in the application of policies and guidelines for students with mental health disabilities. The number of cases for the Ombuds Office (316) were essentially unchanged from the prior year and the most complex cases involved students with mental health disabilities.    

December 02, 2016

Job Posting: National Institutes of Health

The NIH Office of the Ombudsman is seeking experienced applicants for an Associate Ombuds job. The position, "will provide the NIH community with confidential and informal assistance in resolving work-related conflicts, disputes and grievances; promote fair and equitable treatment within NIH; and work toward improving the overall quality of work life at the NIH."  Note the very short application window.

National Park Service Appoints Experienced Ombuds to Open New Office

According to a new view posted this week, the National Park Service has appointed Scott Deyo and Segal Shoham to establish an Ombuds program for staff. Deyo will be stationed in Washington, DC and Shoham in California.

Robert Herschler: Former UC Riverside Ombuds

Robert Herschler, who served as the University Ombudsman at UCR in the late 1960's passed in November. A long-time fixture on the campus, Herschler served as the Registrar for three decades, ans also took on duties as director of admissions, and interim vice chancellor. (UCR Today.)

December 01, 2016

German Court Denies Confidentiality for Corporate Ombuds

A district court in North Rhine-Westphalia has held that a corporate Ombudsman cannot withhold information received from anonymous sources when requested by a state prosecutor. Although it has limited legal precedence at this point, it could undermine the reason many German companies appoint external Ombuds.

University of California San Diego Appoints Ombuds

This past June, the University of California's southernmost campus named John Armijo as its Campus Ombuds, a position he had held on an interim basis since April 2014. He has worked in the dispute resolution profession since 1992 and came to UCSD from the Los Alamos National Laboratory where he was also an Ombuds. 

November 30, 2016

ENOHE Posts Report from 2015 Conference

The European Network of Ombudsmen in Higher Education has published a recap of its annual meeting which took place May 28-30, 2015 in Innsbruck, Austria. Jean Grier (Investigations Manager at the University of Edinburgh), Jim Wohl (University Ombudsman at the University of Connecticut), and Josef Leidenfrost (Austrian Student Ombudsman and ENOHE President) edited the conference report.