March 04, 2015

Job Posting: Florida State College at Jacksonville

The public college in northeast Florida is hiring its first Ombudsman.  The position will serve a student body of greater than 80,000 across four campuses. 

Guide to Ombuds Sessions at 2015 ABA Dispute Resolution Conference

The American Bar Association Section of Dispute Resolution’s Seventeenth Annual Spring Conference will feature three sessions about Ombuds.  The event, which is perhaps the largest gathering of dispute resolution professionals in the U.S., will be held at the Westin Seattle, April 16-18, 2015.

March 03, 2015

Call for Proposals: USOA 2015 Conference

The United States Ombudsman Association is seeking session presenters interested in sharing their subject matter expertise relevant to the public sector ombudsman profession at its annual conference on October 14-16, 2015.  The USOA Conference and Planning Committee explains:

March 02, 2015

University of Oslo Ombuds Reports Surge in Cases

Marianne Høva Rustberggard, UiO's first Student Ombudsman, reports that she received 135 inquiries in 2014, an increase of about 25% from the prior year.  With a caseload that exceeds her capacity, Rustberggard says that she will hire a half-time employee this year to manage case data, assist with meetings and events, and serve as a deputy.

Job Posting: Kaiser Permanente in Los Angeles

KP Southern California is hiring a full-time Health Care Ombuds/Mediator for its Harbor City facility in the South Bay. The Kaiser HCOM, "functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."

United Nations Ombuds to Address Harvard Law Students

John Barkat, the Assistant Secretary-General and head of the United Nations Ombudsman and Mediation Services Office, will give a talk at Harvard Law School on April 7, 2015. (Harvard LS Events.)

February 25, 2015

Job Posting: MD Anderson Cancer Center

The leading cancer research and treatment center in Houston is hiring an Ombudsperson.  The position will join an office that serves all members of the MD Anderson workforce, including faculty, trainees and fellows of the institution. 

Job Posting: Presbyterian Healthcare Services

The non-profit health care system New Mexico is hiring an Ombudsman to be based in Albuquerque. The position, "serves to impartially investigate, address and resolve Member issues while operating with a significant degree of independence from PHP management." In addition, the Ombuds will track and analyze trends and opportunities to continuously improve services. This may be a new position--a search of the PHS website does not return any results for an Ombudsman.

February 23, 2015

Job Posting: United Nations Development Programme

The United Nations' global development network has opened a search for an Ombudsman. The position functions as a complementary part of the UN Ombudsman and Mediation Services Office and handles issues raised by staff and related personnel of the Funds and Programmes. The position is based in New York.

University of Utah Health Sciences Appoints First Ombuds

The only university health system in Utah has designated Dr. Michael Cohen as its first Health Sciences Ombudsman. Cohen provides independent, confidential, informal, and impartial alternative dispute resolution services primarily for faculty, but will also see other visitors, including trainees, students, and post-doctoral fellows.

Northeast Ohio Medical University Names First Ombuds

The public medical school has appointed Angela E. Dash as its first Ombuds.  Dash reports directly to NEOMED's president and serves over 2,000 faculty, staff, and students. Prior to her current position, Dash had more than 15 years’ experience in state and county government in Georgia. 

February 20, 2015

ABA Dispute Resolutions Newsletter Focuses on Ombuds

The February newsletter from the American Bar Association Section of Dispute Resolution highlights Ombuds. An introduction by Chuck Howard explains that the Dispute Resolution Section, "has put together four articles for this newsletter designed to present both a background on ombuds issues and types of ombuds programs (Classical, Organizational, and Advocate)."

February 17, 2015

Ombuds Training to be Offered in Atlanta

The International Ombudsman Association will offer several training programs before its annual conference in Atlanta, April 17-19, 2015.  The courses include a three-day training on fundamentals for new Ombuds to shorter, specialized courses for experienced practitioners.

Meet the New Ombuds at Universitat de València

Elena Grau was recently installed as the Ombudsman at the University of Valencia, one of Spain's leading academic institutions. In an interview, Grau explained that her role is to protect the rights and freedoms of university stakeholders. She works to uphold the rules and ethical principals of the University, by providing advice, guidance, mediation, and recommendations for resolutions.

February 12, 2015

Hawaii Legislature Takes Up Bill to Reestablish Ombuds Office at University of Hawai'i

Last week, the Hawaii State House Committee on Higher Education unanimously approved a bill (HI HB96) to establish and appopriate funds for an Ombuds Office at the University of Hawai'i at Manoa. Sponsored by Rep Isaac Choy [D], the legislation reflects the latest effort to restart an Ombuds program that existed from 2006 through 2009, when it was closed during a UH budget crisis. The bill would allocate funds for an office to open in July 2015.