May 24, 2016

Job Posting: Halliburton

The Halliburton Dispute Resolution Program in Houston is hiring an Ombudsperson.  Applicants should have a bachelor’s degree in sociology, psychology, or conflict resolution; and at least two years of experience in conflict resolution programs (including mediation and Organizational Ombuds work). Some travel is required. Four or more years of conflict resolution experience and management experience are preferred.

Job Posting: Kaiser Permanente Southern California

KP Southern California is hiring a full-time Health Care Ombuds/Mediator for its medical facilities in Bellflower.  The Kaiser HCOM, "functions as a trained alternative dispute professional offering patients, family members, staff & providers a conflict management program to resolve patient/provider healthcare disputes early thereby improving patient safety & reducing the costs of health care dispute resolution."

May 20, 2016

West Virginia University Names First Ombuds

After a regional search, WVU has appointed Tom Patrick, a long-time law professor and trained mediator, as its first Faculty Ombudsman. WVU Provost Joyce McConnell said, “Tom stood out by virtue of both his experience with the ombudsman role and his passion for the work of an ombudsman.”

Coalition of Federal Ombuds Announces Executive Officers


According to recently posted minutes from its meeting in February 2016, COFO has elected officers for 2016-18:



Robert Wellman: Former University of Massachusetts Amherst Ombuds

Bob Wellman, a professor emeritus at UMass Amherst passed away May 8 at the age of 83.  He held a range of academic and administrative positions, and was named the campus’s third Ombudsman in 1976.  (UMass News.)

May 19, 2016

ENOHE Seeks Administrative Home for 2017

The European Network of Ombudsmen in Higher Education is looking for an organization to take on the job of running the secretariat.  For the past three years, this have been handled by the Office of the Independent Adjudicator for Higher Education.  ENOHE hopes to have an new arrangement in place by the end of 2016.

May 18, 2016

Ombuds at University of Pennsylvania Now a Confidential Resource for Title IX

According to a report from a faculty senate committee at UPenn, "the Office of the Ombudsman will be a confidential resource for the reporting of sexual violence and harassment by faculty." Ombudsman Lynn Lees and Associate Ombudsman Marcia Martínez-Helfman join nine other campus resources (including student counseling, EAP, chaplains, and student health), specifically exempted from the mandatory reporting requirements of Title IX and the Clery Act. 

Jail Reformers in Santa Clara, CA Seek IOA-Compliant Ombuds

An independent commission appointed by the Board of Supervisors in Santa Clara County California has recommended systemic changes for its troubled jail system. (A separate report had traced some of the problems to a lack of staffing, training, funding and a deeply divided work culture.) In particular, the Blue Ribbon Commission recommended the appointment five Organizational Ombuds to work with inmates, families, and staff as a supplement for external oversight and accountability programs.

May 17, 2016

Job Posting: Business Development Bank of Canada

The government-run bank headquartered in Montreal is hiring a part-time Ombudsman. The position handles about 150-250 cases a year from customers, employees and suppliers, and provides upward feedback to improve the operations of the bank. The BDC Ombuds reports to the bank president, CEO, and board of directors, and followins FCO and IOA standards of practice. 

Video Interview with Ombuds at University of South Florida

University of South Florida's Student Ombudsman, Jennifer Schneider, is featured in the latest episode of the online TV show, "USF Housing LIVE!" The piece includes a profile of Schneider in her office and live interview.  (YouTube USF Housing.)

May 16, 2016

Job Re-Posting: San Manuel Band of Mission Indians

The American Indian tribe in California's Inland Empire continues its search for an Ombudsman. The full-time position is located in Highland and serve the tribe's 3,500 employees, most of whom work in a casino. 

New Ombuds at University of Oregon Will Have a New Office

UO has relocated its Ombuds Office to a new location on the edge of campus.  The University Ombuds and their staff will be the only occupants of small renovated bungalow.  Previously, the office was located in a state of the art building in the school of business.  Meanwhile, the search continues for the next permanent Ombuds. 

American University in Cairo Shutters Ombuds Office

After just five year, the independent and sectarian university in Egypt has decided to close its Ombuds Office.  The program was established in late 2011 by Hana Sabea and the latest Ombuds was Lamia Eid, who began in May 2013.  


May 13, 2016

Coalition of Federal Ombuds Offers Advice to National Archives on Disposition of NSA Ombuds Materials

In April, the U.S. National Archives and Records Administration sought comment on the records disposition from a variety of Federal agencies, including the National Security Administration Ombudsman. Approval of a records disposition plan by NARA essentially guides the destruction and preservation of materials and the approved schedule is published in the Federal Register. This week COFO submitted a public comment supporting NARA's proposal to allow the routine destruction of Ombuds case "immediately after a case is closed."

Job Posting: Florida Gulf Coast University

The public university in Fort Myers has opened a search for its next Ombuds and Assistant to the President.  The position will serve all FGCU stakeholders, a population of about 16,000.  In addition to Ombuds duties, the position: "Supervises the support staff and the part-time faculty ombuds [and] Coordinates the professional development Grant-in-Aid program for FGCU faculty and staff [and] Acts as advisor in the resolution of informal disputes related to collective bargaining issues."